Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Nadana Gunarathna

Zutphen

Summary

Quality Assurance Specialist & Support Analyst with over18 years of experience in enterprise software quality assurance, including extensive expertise as a Software QA Engineer. Specializes in backend testing, with a strong focus on web services testing using REST and SOAP. Demonstrates hands-on proficiency in developing and implementing testing frameworks while adhering to established quality best practices, techniques, and methodologies to drive continuous quality improvements. Possesses in-depth knowledge of Python and Git, complemented by some experience in C++ and Docker. Highly skilled in utilizing continuous integration and continuous deployment systems, particularly Jenkins. Expert in designing custom tests for complex systems at scale, employing a variety of test execution methods, including integration testing with third-party services, regression testing, exploratory testing, performance testing, and front-end application test automation.

Overview

14
14
years of professional experience

Work History

Associate QA Lead & Technical Support Analyst

GLOBAL SYSTEM SOLUTIONS INTERNATIONAL(PVT) LTD
04.2017 - 08.2024
  • Company Overview: https://www.traxretail.com
  • Proactive QA Engineer with a strong track record in enhancing product quality and feature accuracy through active involvement in sprint planning, offering development insights to reduce requirement mismatches
  • Experienced in executing comprehensive testing methodologies—such as Regression, Smoke, GUI, Black Box, and White Box testing-across mobile (Android/iOS) and web platforms
  • Skilled in collaborating with international teams across the US, Canada, and Poland to ensure timely issue resolution and effective defect communication
  • Proficient in test case creation, leading knowledge transfer sessions, training new QA team members, and performing final integration testing
  • Expertise in log analysis using Loggly and Appcenter, unit testing with Xamarin UI, and automation testing with Cypress and Selenium
  • Provided technical support for customers, addressing inquiries related to web and mobile applications.
  • Troubleshot technical issues reported by end-users, using tools like Loggly, AppCenter, and SQL queries.
  • Coordinated with development teams to resolve escalated issues and implement solutions.
  • Delivered training and knowledge-sharing sessions to internal teams, improving overall support processes.
  • Maintained and updated customer documentation, ensuring clarity and ease of use.

Software QA Engineer

JOHN KEELLS COMPUTER SERVICES
09.2010 - 12.2016
  • Seasoned Quality Assurance Specialist with extensive experience mentoring QA staff, both in-house and deployed, to enhance organizational quality standards
  • Skilled in evaluating project quality and product readiness, proactively communicating project statuses and customer concerns to QA management
  • Experienced in internal audits and responsible for accurate QA estimations to support project planning
  • Demonstrates a thorough understanding of the end-to-end QA process, ensuring seamless transitions from requirements to development through comprehensive test case management, defect tracking, and release management
  • Contributed to automation initiatives by developing Selenium Cucumber scripts, optimizing testing efficiency and consistency

Education

BSc - IT

SRI LANKA INSTITUTE OF INFORMATION TECHNOLOGY
01.2004

Skills

  • AGILE-SCRUM
  • GCP & AWS
  • POSTMAN
  • JIRA
  • SELENIUM CUCUMBER/XAMARIN
  • SQL/MONGO DB

LANGUAGES

ENGLISH
DUTCH

Timeline

Associate QA Lead & Technical Support Analyst

GLOBAL SYSTEM SOLUTIONS INTERNATIONAL(PVT) LTD
04.2017 - 08.2024

Software QA Engineer

JOHN KEELLS COMPUTER SERVICES
09.2010 - 12.2016

BSc - IT

SRI LANKA INSTITUTE OF INFORMATION TECHNOLOGY
Nadana Gunarathna