Steven Hodgkinson
Zutphen,GE
Summary
Accomplished Operations Manager with extensive experience in mechanical and industrial engineering sector. Proven track record of success. Strong proficiency in Supplier Negotiation and excellence in delivering exceptional Customer Service sets apart from the competition. Expertise in Technical Sales, Strategic Planning, and Business Development to effectively drive growth and foster sustainable results within any organization. Substantial experience in Product and Procurement Management equips with the skills necessary to ensure optimal performance and drive successful outcomes.
Overview
30
30
years of professional experience
Work History
Technical Product Specialist
AZ Hollink B.V.
05.2020 - 06.2024
- Implemented technical solutions for improved customer satisfaction, addressing various client needs.
- Evaluated competitor offerings to ensure the competitive advantage of our products in the market.
- Conducted market research to identify emerging trends, influencing future product development strategies.
- Collaborated with cross-functional teams to streamline product development processes, ensuring timely delivery of updates.
- Trained colleagues on new product features, fostering a knowledgeable team environment.
- Maintained a strong relationship with vendors and suppliers to ensure consistent quality in components and materials used in production processes.
- Provided exceptional customer support, resolving complex technical issues quickly and effectively.
- Researched product's technical specifications and accurately communicated information.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Tracked key metrics and developed spreadsheets and data models.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
Gaskets Operation Manager
Bearing Man Group
07.2013 - 06.2018
- I was requested to take over the newly acquired Gaskets Division and implement procedures and identify challenges and increase the productivity and profitability of the Division
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Power Transmission Operations Manager
Bearing Man Group
06.2012 - 06.2013
- Manage a team of 9 product specialists within the Power Transmission Division
- Identify products and formulate costing to company expectations and ensure contracts are updated and amendments are made following contractual agreements
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on time and within financial constraints.
- Handled staff training initiatives to upskill the workforce to meet dynamic industry demands.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain the best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring, and training of team members.
Trainee Manager
Bearing Man Group
02.1994 - 02.1999
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Streamlined the onboarding process for new trainees, reducing time to productivity.
- Contributed to inventory management, ensuring optimal stock levels and minimizing waste.
Education
High School Diploma -
Queens College
Queestown, South Africa01.1993
Skills
- Product strategy
- Customer support
- Product roadmapping
- Business analysis
- Cross-functional teamwork
- Product management
- Technical sales
- Product documentation
- Sales support
- Pricing strategy
- Teamwork and collaboration
- Customer service
- Adaptability and flexibility
- Microsoft office
- Client relationship management
Languages
English
Advanced (C1)
Afrikaans
Intermediate (B1)
Dutch
Beginner (A1)
Timeline
Technical Product Specialist
AZ Hollink B.V.
05.2020 - 06.2024
Gaskets Operation Manager
Bearing Man Group
07.2013 - 06.2018
Power Transmission Operations Manager
Bearing Man Group
06.2012 - 06.2013
Trainee Manager
Bearing Man Group
02.1994 - 02.1999
High School Diploma -
Queens College
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