Anand Shukla
Amsterdam,NL
Summary
Dynamic IT leader with a proven track record at ING, driving AIOps strategies and enhancing observability, achieving reduction in incident response time. Skilled in Agile methodologies and team leadership, I foster continuous improvement and innovation across global teams, delivering impactful solutions that elevate operational efficiency and service quality. Seasoned IT Lead with background in overseeing operations, managing teams, and driving performance improvements. Strengths include strategic planning, team leadership, and problem-solving skills coupled with proficiency in utilizing data for decision-making. Previous roles have demonstrated success in enhancing operational efficiency, improving team productivity, and elevating customer satisfaction levels.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Global IT Area Lead, Engineering and Reliability
ING
Amsterdam
12.2023 - Current
- Spearheaded the global strategy for Observability Engineering, Test Engineering, AlOps capabilities, and Change/Release Engineering, impacting 18,000 engineers across 30+ countries and 15 legal entities at ING.
- Drove asset-level observability for resilience-critical IT services from 17% to 68% and improved well-architected review scores from 22% to 65% for critical services.
- Championed the integration of advanced monitoring tools, leading to a 30% reduction in incident response time and executing 400,000+ policy checks for conformity on releases.
- AI enabled Code Analysis workbench for code remediation launched
- Global Quality Engineering strategy powered by AI endorsed through CIO council and a curated set of practices and tooling in 12 countries roll out
IT Lead (Senior Manager: Shared Components and Platforms)
Atradius
Amsterdam
05.2022 - 01.2024
- Executed the transformation strategy to Agile methodologies for 200 teams across 6 countries in collaboration with CIO and stakeholders.
- Established a nearshore development hub in Madrid from scratch, reducing IT operational costs by 27% over 2 years and enhancing team collaboration.
- Developed long-term plans and budgets for Shared Services, fostering a culture of continuous improvement and innovation.
IT Area Lead
ING
Amsterdam
09.2017 - 02.2021
- Ensured that service level agreements (SLAs) for availability exceeded 99.88% across multiple channels.
- Established high-performance offshore teams, enhancing operational efficiency and scalability.
- Reduced operational costs from $2.4 million to $1.9 million through strategic planning and execution.
- Developed local delivery hubs in Manila, India, and a nearshore engineering hub in Spain to optimize service delivery.
IT Engineer Expert - IT Chapter Lead
ING
Amsterdam
09.2017 - 02.2021
- Spearheaded the development of APIs to enhance team capabilities, accelerating innovation across feature teams.
- Coached and managed 60 engineers and 5 chapter leads, fostering a culture of collaboration and continuous improvement.
- Mentored lead engineers in implementing improvement Katas, resulting in enhanced operational efficiency and team performance.
Lead Software Developer/Solution Architect
ING
Amsterdam
09.2017 - 02.2021
- Spearheaded the development of a backend framework for personalizing customer life events, enhancing user engagement.
- Mentored young professionals in programming paradigms and DevOps, fostering a culture of innovation and collaboration.
- Designed scalable multi-API solutions and established a robust ecosystem for performance and automation testing.
Senior Software Developer (Lead) - Cards
ING
Amsterdam
09.2017 - 02.2021
- Led a global team of engineers to innovate and enhance credit card processes for ING's Omni-channel experience.
- Streamlined operations, cut manual work, and minimize FTEs in the customer center.
- Led technical design and architecture decisions for three teams, fostering a culture of innovation.
Senior Consultant
Capgemini
Amsterdam Area
03.2016 - 08.2017
- Designed and implemented innovative digital Omni-channel solutions for banks, enhancing payment processing capabilities.
- Consulted on complex technical challenges for various FinTech clients, delivering sustainable solutions.
- Mentored agile teams, fostering high-performance benchmarks and ensuring quality code practices.
Senior Product Development Engineer
FIS
Pune Area
07.2010 - 11.2014
- Designed and developed a robust browser-based product using Java, JSF, and Spring, enhancing post-trade operations.
- Collaborated with professional services to implement solutions for retail and institutional clients across the UK, Spain, and Saudi Arabia.
- Engaged in a multi-cultural environment, fostering teamwork and innovation across global teams.
Education
Bachelor's Degree - Computer Science
Army Institute of Technology
Pune, India01.2010
Skills
- Agile methodologies
- DevOps practices
- AIOps strategies
- API development
- Automation testing
- Business process improvement
- Business strategy
- Change and release management
- Cloud technologies
- Continuous improvement
- Java programming
- JSF framework
- KATA techniques
- Lean principles
- Monitoring and observability
- Scrum framework
- Software development life cycle (SDLC)
- Project management
- Software project management
- Spring framework
- Site reliability engineering (SRE)
- Stakeholder management
- Team leadership
- Test engineering
- Quality assurance
- Incident management
- Change management
- Strategic planning
- Problem solving
Websites
Certification
- NCFM - Beginners Module
- Professional Scrum Master
- OpenHack: Containers
- Think Forward Leadership
Publications
#WaylSeelT
#Srijana
#Sentinel
Awards And Scholarships
- Kudos
- Laureate Nomination
- Spot Award for Individual Excellence
- Award for Excellence in Individual Contribution
Timeline
Global IT Area Lead, Engineering and Reliability
ING
12.2023 - Current
IT Lead (Senior Manager: Shared Components and Platforms)
Atradius
05.2022 - 01.2024
IT Area Lead
ING
09.2017 - 02.2021
IT Engineer Expert - IT Chapter Lead
ING
09.2017 - 02.2021
Lead Software Developer/Solution Architect
ING
09.2017 - 02.2021
Senior Software Developer (Lead) - Cards
ING
09.2017 - 02.2021
Senior Consultant
Capgemini
03.2016 - 08.2017
Senior Product Development Engineer
FIS
07.2010 - 11.2014
Bachelor's Degree - Computer Science
Army Institute of Technology