Zena Jorna
Student
Rotterdam
Summary
I am a positive and determined individual who thrives on exciting challenges and continuously seeks opportunities to learn and grow. My ability to remain levelheaded in high-pressure situations allows for effective navigation through obstacles and delivery of results. I enjoy to contribute and collaborate towards achieving business goals, whether working independently or as part of a team.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Assistant Store Manager
Domino's Pizza
03.2023 - 05.2025
- Supervise daily operations to ensure smooth and efficient store performance.
- Assist in managing staff, inventory, including hiring, training, and scheduling employees.
- Ensure excellent customer service by handling complaints, resolving issues, and maintaining store standards.
- Manage cash handling, deposits, and financial transactions to ensure accuracy.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Student Intern
Qredits Bank
06.2023 - 09.2023
- Assist in financial analysis and loan assessments for aspiring entrepreneurs.
- Support clients in preparing business plans and financial projections.
- Help with administrative tasks, including document processing and data entry.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Salesperson
Activate Networks
06.2022 - 09.2022
- Engage with potential customers face-to-face, promoting products or services.
- Effectively communicate sales pitches and tailor approaches to customer needs.
- Meet daily and weekly sales targets to contribute to company goals.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Supervisor
Mr Nonno Restaurant
04.2021 - 10.2021
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
Supervisor
Mood Beach Restaurant
05.2018 - 06.2020
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
Master of Science - Business Administration: Consumer Marketing
University of Amsterdam
Amsterdam05-2026
Bachelor of Science - Entrepreneurship And Business Innovation
Tilburg University
Tilburg05-2025
Skills
- Retail business organization
- Customer relations
- Fast learner
- Leadership qualities
- Adaptability
- Team collaboration
- Great critical thinking skills
- Cross-selling products and services
- Decision-making
- Problem-solving mindset
- Attention to detail
Timeline
Student Intern
Qredits Bank
06.2023 - 09.2023
Assistant Store Manager
Domino's Pizza
03.2023 - 05.2025
Salesperson
Activate Networks
06.2022 - 09.2022
Supervisor
Mr Nonno Restaurant
04.2021 - 10.2021
Supervisor
Mood Beach Restaurant
05.2018 - 06.2020
Master of Science - Business Administration: Consumer Marketing
University of Amsterdam
Bachelor of Science - Entrepreneurship And Business Innovation
Tilburg University
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