Zena Jorna
Student
Tilburg
Summary
I am a positive and determined individual who thrives on exciting challenges and continuously seeks opportunities to learn and grow. My ability to remain levelheaded in high-pressure situations allows for effective navigation through obstacles and delivery of results. I enjoy to contribute and collaborate towards achieving business goals, whether working independently or as part of a team.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Assistant Store Manager
Domino's Pizza
Tilburg, North Brabant
03.2023 - Current
- Supervise daily operations to ensure smooth and efficient store performance.
- Assist in managing staff, including hiring, training, and scheduling employees.
- Ensure excellent customer service by handling complaints, resolving issues, and maintaining store standards.
- Monitor inventory and stock levels, placing orders to prevent shortages.
- Oversee food preparation and quality control to maintain Domino’s standards.
- Manage cash handling, deposits, and financial transactions to ensure accuracy.
Student Intern
Qredits
08.2023 - 09.2023
- Assist in financial analysis and loan assessments for aspiring entrepreneurs.
- Support clients in preparing business plans and financial projections.
- Help with administrative tasks, including document processing and data entry.
Salesperson
Activate Networks
06.2022 - 08.2022
- Engage with potential customers face-to-face, promoting products or services.
- Effectively communicate sales pitches and tailor approaches to customer needs.
- Meet daily and weekly sales targets to contribute to company goals.
Kitchen Supervisor
Mr Nonno Center
05.2021 - 09.2021
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Ensured consistent quality of dishes by overseeing recipe execution and conducting regular taste tests.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
Waitress Supervisor
Mood Beach
05.2018 - 06.2020
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
Education
Bachelor of Science - Entrepreneurship And Business Innovation
Tilburg University
Tilburg 09.2021 - 05.2025
Skills
Retail business organization
Customer relations
Fast learner
Leadership qualities
Adaptability
Team collaboration
Great critical thinking skills
Cross-selling products and services
Decision-making
Problem-solving mindset
Attention to detail
Timeline
Student Intern
Qredits
08.2023 - 09.2023
Assistant Store Manager
Domino's Pizza
03.2023 - Current
Salesperson
Activate Networks
06.2022 - 08.2022
Bachelor of Science - Entrepreneurship And Business Innovation
Tilburg University
09.2021 - 05.2025
Kitchen Supervisor
Mr Nonno Center
05.2021 - 09.2021
Waitress Supervisor
Mood Beach
05.2018 - 06.2020
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