Umesha Kandegedara
Whitbourne
Summary
Results-driven Human Resources professional with a background in administration, customer service, and public relations. Currently excelling as a Store Manager, leveraging leadership and organizational skills to drive team performance and operational success. Strong communicator with expertise in employee relations, conflict resolution, and delivering exceptional customer experiences.
Overview
15
15
years of professional experience
Work History
Store Manager
89084 Newfoundland & Labrador Corp
01.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Reports preparing.
Assistant Manager HR & Admin
Adithya Agencies (PVT) Ltd
12.2017 - 01.2021
- Handling the recruitment and selection process and ensuring smooth functioning of the onboarding process.
- Responsible for maintaining HR personal files & related documents.
- Leave and attendance management.
- Handling employee’s disciplinary matters.
- Organizing CSR activities and managing the budget for all activities.
- Follow up staff welfare matters.
- Handling all administrative functions.
Senior HR & Admin Executive
Adithya Agencies (PVT) Ltd
12.2015 - 12.2017
- Involve in recruitment and selection process.
- Maintain personal files.
- Handling all administrative functions.
Fund Administrator
HSBC Global Service Center
03.2013 - 10.2015
- Administration of Traditional funds of Asset management.
- Reconciliation of trades and transactions of equities, bonds, derivatives and cash holdings of the funds in a daily basis.
- Prepare calculation of pricing using Bloomberg Terminal and client sources.
- Monitoring Variances of pricing in securities and foreign exchange rates.
- Calculating the Net Asset Value of funds on a daily basis and issuing the NAV.
- Reviewing and approving pricing of securities.
- Reviewing and approving Net Asset Value of funds administered.
- Documentation of standard operational procedure for funds.
- Preparing reports for management.
Customer Service Executive
HSBC Global Service Center
03.2010 - 03.2013
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Education
Bachelor of Arts - Business Administration
Buckinghamshire University (UK)
UK01-2020
Postgraduate Diploma - Human Resource Management
University of Colombo
Colombo, Sri Lanka01-2017
Executive Diploma in Human Resource Management - Human Resource Management
University of Colombo
Colombo, Sri Lanka01-2015
High School Diploma -
Girl’s High School Kandy
Kandy, Sri Lanka01-2007
Skills
- Problem-solving
- Multitasking and organization
- Training and mentoring
- Recruitment and hiring
- Policies and procedures
- Documentation and reporting
- Relationship building and management
- Customer service
Languages
English
Professional Working
Timeline
Store Manager
89084 Newfoundland & Labrador Corp
01.2024 - Current
Assistant Manager HR & Admin
Adithya Agencies (PVT) Ltd
12.2017 - 01.2021
Senior HR & Admin Executive
Adithya Agencies (PVT) Ltd
12.2015 - 12.2017
Fund Administrator
HSBC Global Service Center
03.2013 - 10.2015
Customer Service Executive
HSBC Global Service Center
03.2010 - 03.2013
Bachelor of Arts - Business Administration
Buckinghamshire University (UK)
Postgraduate Diploma - Human Resource Management
University of Colombo
Executive Diploma in Human Resource Management - Human Resource Management
University of Colombo
High School Diploma -
Girl’s High School Kandy
Similar Profiles
Tina Mayne-HoskinsTina Mayne-Hoskins
Teacher at Newfoundland and Labrador English School DistrictTeacher at Newfoundland and Labrador English School District
Kelly HynesKelly Hynes
Information Systems Consultant at Government of Newfoundland & LabradorInformation Systems Consultant at Government of Newfoundland & Labrador
Tyler Eric James KeithTyler Eric James Keith
Student Legal Administrative Assistant at Government Of Newfoundland And LabradorStudent Legal Administrative Assistant at Government Of Newfoundland And Labrador