KYLE MICKO LIBUIT
Whitbourne
Summary
Knowledgeable and dedicated Customer Service & Sales Consultant with 10 years of experience in Telecommunications domain, supporting B2B and B2C customers and internal, external departments within the telecom industry. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
13
13
years of professional experience
Work History
Food Service Supervisor
Tim Hortons
Whitbourne, NL
08.2024 - Current
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food preparation techniques and service standards.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
Executive Immigration Consultants
Arab to World Consultants
Doha, Qatar
03.2022 - 03.2024
- Executive Immigration Consultants Arab to, Responsible for counseling the clients, and their enquiries selling Immigration products & services, over the phone, through email & in person.
- Counsel the clients with upgraded immigration information, give clear and accurate information based on the current immigration visa laws & policies, Pertaining to their profile and the chances of immigration.
- Prepare action plans and schedules to meet specific targets assigned
Customer Service Executive
Nehmeh Corporation LLC
Doha, Qatar
01.2016 - 03.2022
- Attending to internal & customer's personal visit, calls & mails (inquiries, complaints & de-escalation RFQ's).
- Customer Quote creation & submission.
- Acquiring vendor quotes, PR processing, vendor PO submission & invoice processing, expediting local materials/parts procurement. inventory management.
Visual Merchandiser & Officer In-Charge
Manpower Services
11.2013 - 11.2015
- Interior designing of showroom displays; combining colors & styles in putting together shelves/outfits/merchandise, together with graphic design concept to create an eye candy window décor to enthrall customer/s into coming to see the products.
- Entertaining inquiries, upselling and assist customer's request. Responsible in tidying up, organizing and maintaining the cleanliness of the showroom.
Administrative Assistant
W. Rivera Construction & Equipment Rentals
03.2012 - 10.2013
- Bring up quality forms, checklists as and when needed in coordination with QA/QC Engineer for technical aspects. Ensure all correspondences reach proper department.
- Maintain documentation for projects under taken by Contracting Division making in use the project numbering system for easy traceability and proper filing (soft and hard copy).
Education
Associate - Information Technology
Ama Lipa Campus
Associate - Computer Programming
Lyceum of the Philippines University
Skills
- Attentive to detail
- Creative & Critical Thinking
- Organization & Administration
- Inventory management
- Food safety compliance
- Verbal and written communication
- Communicating with clients
- Complaint resolution
- Technical support
- Sales support
- Product and service sales
- Teamwork and collaboration
- Problem-solving abilities
LANGUAGES
English, Advanced
Awards
Top 1 Sales Performer in 7 Consecutive months (May – December 2022)
Timeline
Food Service Supervisor
Tim Hortons
08.2024 - Current
Executive Immigration Consultants
Arab to World Consultants
03.2022 - 03.2024
Customer Service Executive
Nehmeh Corporation LLC
01.2016 - 03.2022
Visual Merchandiser & Officer In-Charge
Manpower Services
11.2013 - 11.2015
Administrative Assistant
W. Rivera Construction & Equipment Rentals
03.2012 - 10.2013
Associate - Information Technology
Ama Lipa Campus
Associate - Computer Programming
Lyceum of the Philippines University