Solaiman Azzofri
Jr Support Engineer
Hilversum,NH
Summary
At EMG Netherlands, a skilled Support Engineer enhanced customer satisfaction through prompt resolution of support tickets and effective technical solutions. Known for multitasking abilities and effective communication, Also developed strong client relationships, focusing on achievements like increased satisfaction. Using an approach that combines technical support expertise with a friendly, patient demeanor. Furthermore focused on helping the younger generation in the company by educating and teaching them technical skills related to their specific job.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Support Engineer
EMG Netherlands
Hilversum, NH
08.2022 - Current
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
Sales Representative
Dutch Moving Media
Utrecht, UT
01.2023 - 04.2024
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Associate of Applied Science - Engineering Mechanics
ROC
Hilversum, Netherlands 08.2019 - 06.2023
Skills
Technical Support
Multitasking Abilities
Effective Communication
Friendly and Patient
Certification
VCA Training - 5 Years
Timeline
Sales Representative
Dutch Moving Media
01.2023 - 04.2024
VCA Training - 5 Years
09-2022
Support Engineer
EMG Netherlands
08.2022 - Current
Associate of Applied Science - Engineering Mechanics
ROC
08.2019 - 06.2023
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