Terri Gribble
Retail/Customer Service
Hilversum,NH
Summary
Dynamic and results-driven Retail Sales Associate with proven expertise at TK Maxx in delivering exceptional customer service and fostering loyalty. Adept at problem-solving and team collaboration, consistently exceeding sales targets through effective communication and a friendly demeanor. Skilled in money handling and enhancing customer experiences, driving repeat business and satisfaction.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Retail Sales Associate
TK Maxx
Damrak, Amsterdam
04.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided outstanding customer service.
- Implemented feedback from customer surveys to enhance shopping experience.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
Au Pair
Au Pair in America
Summit, New Jersey
08.2021 - 09.2023
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
- Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
Au Pair
SNAPS
Bussum, North Holland
08.2021 - 08.2022
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
- Developed bilingual abilities in English through immersive conversation and activities.
Au Pair
Au Pair Office
Heusden-Zolder, Belgium
08.2020 - 08.2021
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Developed bilingual abilities in English through immersive conversation and activities.
Sales Associate
Cotton On Group
03.2020 - 08.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Au Pair
Cultural Care
San Clemente, California
01.2018 - 02.2020
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Built positive and nurturing environments to support child social and emotional growth.
- Developed bilingual abilities in English and Afrikaans through immersive conversation and activities.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Sales Associate
Cotton On Group
07.2014 - 12.2017
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Certificate - Aviation
L&T EduTech
Coursera 05.2025 - Current
Certificate - Aviation
University of Munich
Coursera 05.2025 - Current
Bachelor of Arts - Communications
UNISA
South Africa 01.2021 - 03.2021
Some College (No Degree) - Business Management
Northlink College
South Africa 01.2014 - 07.2014
Skills
Customer service
Positive and professional
Calm demeanor
Friendly and outgoing
Independent judgement
Flexible schedule
Time management
Problem-solving
Teamwork and collaboration
Money handling
Teamwork
Customer service
Timeline
Certificate - Aviation
L&T EduTech
05.2025 - Current
Certificate - Aviation
University of Munich
05.2025 - Current
Retail Sales Associate
TK Maxx
04.2024 - Current
Au Pair
Au Pair in America
08.2021 - 09.2023
Au Pair
SNAPS
08.2021 - 08.2022
Bachelor of Arts - Communications
UNISA
01.2021 - 03.2021
Au Pair
Au Pair Office
08.2020 - 08.2021
Sales Associate
Cotton On Group
03.2020 - 08.2020
Au Pair
Cultural Care
01.2018 - 02.2020
Sales Associate
Cotton On Group
07.2014 - 12.2017
Some College (No Degree) - Business Management
Northlink College
01.2014 - 07.2014
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