Paulina Ratajczak
Oss
Summary
Active Listening, Empathy, Problem Solving and organized. Dependable with good problem-solving skills and self-directed attitude. Committed to maintaining high levels of customer service in all interactions. Willing to take on challenges.
Overview
14
14
years of professional experience
Work History
Assistant Teamleader
Vos Logistics
10.2023 - Current
- Overseeing and coordinating daily warehousing activities, including receiving, storing, handling, shipping, and managing inventory
- Planning and prioritizing work assignments for the team to ensuring optimal workflow and productivity
- Trainning and developing team members on proper warehouse procedures, safety protocols, and company policies
- Coordinating with other departments, such as procurement, logistics, and customer service, to ensure smooth operations and timely order fulfilment
- Resolving any issues or conflicts that arise within the team and address performance concerns through coaching and mentoring
Warehouse Employee
Vos Logistics
06.2019 - 09.2023
- Assisting in receiving incoming shipments
- Verifying contents against purchase orders, and recording receipt of goods in inventory management systems
- Inspecting and checking incoming goods for damage, discrepancies, or defects
- Reporting any issues and coordinating with vendors or suppliers for resolution
- Packing items for shipment according to company standards and customer requirements
- Inspecting products for defects and damages before packaging
- Ensuring accurate labeling and documentation on all packages
Orderpicker
Vos Logistics
09.2018 - 05.2019
- Receiving and checking incoming pick tickets
- Locating products using technology
- Retrieving orders according to quantity, size etc
- Ensuring accuracy
- Building pallets with orders and positing them to loading docks
- Wraping orders before loading on trucks
- Re-stocking inventory manually or with warehouse equipment
- Keeping records of completed orders
Assistant Manager
Rossmann SDP
01.2015 - 07.2018
- Assisting the Manager in overseeing day-to-day operations of the store, including opening and closing procedures
- Ensuring customer satisfaction with a problem-solving attitude
- Resolving customer complaints and concerns in a timely manner
- Helping customers by providing information, answering questions, obtaining merchandise requested
- Promoting sales by demonstrating merchandise and products to customers
- Preparing sales reports and analyze performance data
- Organizing, plan and implement strategies
- Delegating work, supervise, train and motivate store staff to achieve sales goals
- Ensuring all tasks are completed in a timely manner
Salesperson
Rossmann SDP
05.2013 - 12.2014
- Operating cash registers to process sales and accept returns or exchanges
- Presenting and demonstrating the products
- Answering customer questions and resolving customer service issues
Office Administration Employee
Szlichtyngowa Municipal and Communal Office
10.2010 - 03.2011
- Adopting and issuing application forms for entries in the business register
- Issuing certificates of expiry and renewal of business activity
- Adopting and filling out application forms for registration of residence
- Entering applications into SWDO (Software application)
- Dealing with Resident Registration Cards
- Operating computer programs related to register office and population records
- Issuing ID cards, archiving files
Education
Bachelor - German Philology
Samuel Bogumił Linde University of Foreign Languages
Poznań, Poland12.2012
Bachelor - German philology
University of Wroclaw
Wrocław, Poland09-2011
High School Diploma -
Boleslaw Krzywousty High School No.1
Głogów, Poland05.2010
Skills
- Creativity
- Critical thinking
- Decision-making
- Negotiation skills
- Patience
- Problem-solving
- Teamleader skills
Languages
Polish
Proficient
C2
English
Advanced
C1
Dutch
Upper intermediate
B2
Hobbies and Interests
Guinea pigs
Timeline
Assistant Teamleader
Vos Logistics
10.2023 - Current
Warehouse Employee
Vos Logistics
06.2019 - 09.2023
Orderpicker
Vos Logistics
09.2018 - 05.2019
Assistant Manager
Rossmann SDP
01.2015 - 07.2018
Salesperson
Rossmann SDP
05.2013 - 12.2014
Office Administration Employee
Szlichtyngowa Municipal and Communal Office
10.2010 - 03.2011
Bachelor - German Philology
Samuel Bogumił Linde University of Foreign Languages
Bachelor - German philology
University of Wroclaw
High School Diploma -
Boleslaw Krzywousty High School No.1
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