Highly organized and results-driven team leader with over 5 years of professional experience in planning, operations coordination, and executive support. Academic background in crisis management from a military academy, providing a strong foundation in leadership, structure, and strategic thinking.
Proven ability to support senior leadership, contribute to process improvement, and manage cross-functional teams in dynamic and time-sensitive environments. Known for strong interpersonal skills, analytical mindset, and a proactive, hands-on approach.
- Provide daily executive-level support to the department head, including meeting coordination, task tracking, and prioritization of business goals.
- Actively contribute to strategic decisions related to process design, operational improvements, and departmental development.
- Lead a multidisciplinary team, ensuring smooth cooperation between planning, logistics, and service functions.
- Organize and facilitate internal meetings, oversee documentation, and support interdepartmental communication.
- Mentor and train staff, focusing on skill development and independent task management.
- Develop and refine internal procedures, reporting tools, and documentation to improve efficiency and accountability.
- Coordinated and optimized planning processes between departments, supporting data-driven decision-making and real-time adjustments.
- Served as communication bridge between external partners and internal departments.
- Developed and maintained structured reports and schedules, contributing to improved forecasting and accuracy.
- Provided hands-on support during team restructuring and training of new staff.
- Assisted in aligning administrative processes with broader company strategy.
- Managed and motivated staff, ensuring excellent store presentation and high customer satisfaction.
- Oversaw recruitment, training, and daily team operations.
Communication – Effectively convey information across departments and levels; experienced in professional correspondence and stakeholder coordination
Teamwork & Collaboration – Proven ability to work across teams and functions, resolve conflicts diplomatically, and support shared goals
Time Management & Organization – Skilled in prioritizing tasks, managing competing deadlines, and maintaining structure in dynamic environments
Problem Solving – Analytical mindset with a proactive approach to identifying issues and implementing practical, timely solutions
Process Improvement – Contribute to workflow optimization by identifying inefficiencies and supporting the design of new administrative processes
Adaptability – Comfortable working under pressure, adjusting quickly to new tools, challenges, and organizational priorities
Interpersonal Skills – Strong ability to build trust, communicate across cultures, and support leadership through structured cooperation
Initiative & Creativity – Resourceful in improving daily operations and suggesting fresh perspectives to support department success
Microsoft Office 365
SharePoint: Experience in managing documentation and optimizing workflows for content management.
ERP & Planning Systems: Practical knowledge of logistics and operational planning using specialized systems.
Power BI: Skilled in extracting actionable insights from prebuilt reports for decision-making.
Collaboration Tools: Proficient in Google Workspace, MS Teams for efficient communication in multinational environments.
Leadership Skills Development Course – March 2025
Management Course – May 2024 to August 2024