Martina Pirfo
Amsterdam,NH
Summary
I have gained valuable experience in both the restaurant and warehouse industries, working as a waiter and warehouse associate. As a waiter, I developed strong communication and customer service skills, excelling in fast-paced environments and handling multiple tasks efficiently. In the warehouse, I further honed my ability to work under pressure, manage inventory, and ensure accurate and timely processing of orders.
I am now eager to transition into a new field where I can apply my skills in a different context, while also embracing new challenges and opportunities for growth.
Overview
7
7
years of professional experience
Work History
Shift Leader
Pizza Pasta Bar
2023.03 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Restaurant Hostess
Nhow Hotel
2022.01 - 2023.03
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Warehouse Worker
Riviera Maison
2021.01 - 2022.02
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Restaurant Waiter
Pizza Pasta Bar
2019.04 - 2020.12
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
Food Runner
San Thomas
2017.11 - 2019.03
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
High School Diploma -
IIS Paolo Baffi
Fiumicino Rome07.2013
Skills
- Reliable and Responsible
- Service Quality
- Problem-Solving
- Teamwork and Collaboration
- Cleanliness
Languages
Italian
Native language
English
Intermediate
B1
Spanish
Elementary
A2
Timeline
Shift Leader
Pizza Pasta Bar
2023.03 - Current
Restaurant Hostess
Nhow Hotel
2022.01 - 2023.03
Warehouse Worker
Riviera Maison
2021.01 - 2022.02
Restaurant Waiter
Pizza Pasta Bar
2019.04 - 2020.12
Food Runner
San Thomas
2017.11 - 2019.03
High School Diploma -
IIS Paolo Baffi
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