Aman Johal
Amsterdam,NH
Summary
Dynamic hospitality professional with extensive experience in diverse Hotel brands. Skilled in property maintenance and team performance monitoring, ensuring seamless operations and exceptional guest experiences. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Night Manager
Dabo Detachering
12.2024 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Provided exceptional service and assistance to guests upon check-in.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Managed 15+ employees in delivering smooth, productive night shift operations.
Night Auditor
Solid State Detachering
01.2023 - 12.2024
- Looked over pending check-ins and payment processes to complete closing procedures.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Guest Service Manager/Senior Shift Leader
Park Centraal Hotels
04.2018 - 01.2023
- Oversaw lobby operations and concierge services.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Coordinated luggage collection, transportation and storage.
- Maintained and troubleshot hotel property management systems.
- Implemented procedures and services to improve hotel services and amenities.
- Monitored staff training, scheduling and shift changes.
- Understood and implemented safety and emergency procedures.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of 190+ room hotel with staff of 50+ employees.
Housekeeping Supervisor
Sir Adam Hotel
Amsterdam, NH
09.2016 - 03.2018
- Managed laundry sorting, washing, drying, and ironing.
- Evaluated employee performance and developed improvement plans.
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
Housekeeping Supervisor
Park Plaza Vondel Park
Amsterdam, NH
04.2015 - 08.2016
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Addressed customer feedback and complaints to maximize satisfaction.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Team Leader
Andaz Amsterdam
Amsterdam, NH
04.2013 - 04.2015
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Managed team productivity and workflow to exceed quality standards.
- Coordinated household cleaning service operations and managed client relations.
Food and Beverage Attendant
James Cook Grand Chancellor
Wellington, New Zealand
11.2010 - 09.2011
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Front Desk Assistant
Hotel Calipso
Lugano, Switzerland
04.2008 - 09.2009
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
MBA - Hospitality Management
International School Of Business Management
Luzern, Switzerland09-2009
Bachelor of Arts - Humanities
Delhi University
New Delhi, India08-2006
Skills
- Staffing management
- Conflict resolution
- Time management expertise
- Property maintenance
- Security awareness
- Team performance monitoring
- Guest relations
- Inventory monitoring
Languages
English
Advanced (C1)
Dutch
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Interests
Movies
Music
Travelling
Adventure Sports
Software
Infor
Opera
Shiji
Protel
PMS
VIPS
Quote
"Try and fail, but never fail to try."
Timeline
Night Manager
Dabo Detachering
12.2024 - Current
Night Auditor
Solid State Detachering
01.2023 - 12.2024
Guest Service Manager/Senior Shift Leader
Park Centraal Hotels
04.2018 - 01.2023
Housekeeping Supervisor
Sir Adam Hotel
09.2016 - 03.2018
Housekeeping Supervisor
Park Plaza Vondel Park
04.2015 - 08.2016
Housekeeping Team Leader
Andaz Amsterdam
04.2013 - 04.2015
Food and Beverage Attendant
James Cook Grand Chancellor
11.2010 - 09.2011
Front Desk Assistant
Hotel Calipso
04.2008 - 09.2009
MBA - Hospitality Management
International School Of Business Management
Bachelor of Arts - Humanities
Delhi University
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