Mario Iaciofano
Quality QHSE Safety Operational Excellence
Uithoorn
Summary
Hello, 20+ years’ experience in The Netherlands in Operational Excellence, Quality, Governance, HSE (Health, Safety, Environmental), Security, Continuous Improvement and Operations. I don’t just implement frameworks, I drive real impact from improving process performances by 41%, reducing safety incidents by 32% to cutting ISO certification costs by 50%, I specialize in elevating organizations through data-driven decision-making, risk reduction, Lean methodologies, engaging with internal stakeholders within the organization and upgrading the productivity ratio of the individuals contributing to higher organizational productivity within a Safe environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
QHSE and Operational Excellence Director
Avantium
02.2024 - Current
- Company Overview: Location: Amsterdam – Industry: Chemical
- Lead companywide ISO 9001, ISO 14001 and ISO 45001 certification programs and IMS (Integrated management system) responsible for implementation and maintenance
- Create and deploy a tailor made Operational Excellence program across the organization
- Generate and maintain the multi-year strategic plan Governance for QHSE (Quality, Health, Safety, Environmental) in alignment with Avantium's locations
- Lead the company to the highest steps on the safety culture ladder, with Occupational Safety, Occupational Hygiene and Process Safety
- Translate external law and legislation, codes and best practices into internal requirements and ensure implementation & compliance
Senior Quality & EHS Manager EU
Kraton Polymers
11.2019 - 01.2024
- Company Overview: Location: Almere – Industry: Chemical
- Leader of the Operational Excellence Program and continuous improvement Strategy focusing on the customers' needs, engagement of employees', empowering of their skills and improving the current activities in the workplace (all office and factory floors at all locations)
- Customer focus, driving completion of customer complaints, root cause analysis (RCA- Root cause analysis) and monitoring resultant corrective actions (CAPA- Corrective Actions, Preventive Actions). Track & trend analysis monitoring processes behaviors through Power BI. Recurrence complaints reduction of 41%
- Responsible for the ISO 9001:2015 Certification at Global level cutting down on 50% on certification’s costs and about 300 hours work internally
- Accountable for the internal Quality and EHS (Environmental, Health and Safety) audit program at Global level
- Supporting EU sites concerning day-to-day Quality matters with a team of 15 professionals
- In liaison with site management creator of a EHS framework based on KPIs, Skills & Training and Safety audits framework across the company Improved employees’ Safety by 32%
- Supporting PHA (Process Hazard Analysis) (chemistry based and processing based)
- Led the implementation of ISO 27001 across the plants in the EU.
- Involved in change management throughout the organization going through new owner and internal reorganization
- Reason for departure: Kraton has been bought by DL chemicals and a reorganization has taken place making my position redundant.
European Senior Quality Safety Manager
Pont
11.2012 - 10.2019
- Company Overview: Location: Amsterdam – Industry: Food and Pharma
- Accountable for the QMS (Quality management system) throughout European business, interfacing with all customers and suppliers. Point of contact for complaints, and non-conformity, drafting root causes (RCA) and driving CAPAs and monitoring improvements
- Successfully designed an Audit workflow and Customer Complaint workflow. This has decreased customer complaints handling time by 70% and complaints in general by 40%
- Implemented across the EU sites an Operational Excellence program. Spearheaded a team of 16 personnel to implement Operational Excellence framework at Corporate level called: Right First Time program in collaboration with suppliers. This program improved suppliers’ outputs of 70%
- Integrated a Safety framework across sites in the EU
- Point of contact for inspections from ISO, NVWA, IGJ, Arbeidsinspectie and more
- Audited European business and contract manufacturers against ISO 22000, BRC, HACCP, GMP and IFS requirements
- Reason for departure: Business reorganization
Senior Operations and Quality Manager Europe
Evoqua Water Technologies
09.2007 - 10.2012
- Company Overview: Location: Rotterdam – Industry: Technological and metal
- Reduced order fulfillment time by 15% by re-engineering supply chain processes through SAP. Achieved a 20% reduction in operational costs through process optimization and vendor negotiations
- Head of the implementation of Continuous Improvement, across three sites (NL,UK,DE) aiming to improve the overall Quality of each process empowering each department to own Quality
- Suppliers audit framework and performance reviews to improve outputs, using C.I. projects which has improved the suppliers outputs by 60%. Auditing for IATF 16949
- Held accountable for Management System (MS), ISO17025 and ISO9001
- Decreased production issues in factory by leading Visual Management improvement projects
- Leading the Quality team, directed 5S site implementation and several Six Sigma Lean projects
- One-point issue resolution for suppliers and customers for complaints, NCRs, SCARs, RCA and CAPAs
- Reason for departure: Business travelling across EU was increased to 90% in conflict with my work life balance
Lead Quality Assurance and Safety
Agilent Technologies
07.2002 - 08.2007
- Company Overview: Location: Amstelveen – Industry: Medical devices
- Directed 11 QC associates and issued expert training in material handling and ESD (Electrostatic discharge) for 30 operators
- Oversaw all procedural improvements, monitoring operators’ adherence to quality and work procedures in alignment with the ERP system
- Reported quality failures and Quality Analysis reports with stop-ships and purges with process alerts daily in line with ISO 13485
- Process audits following ISO 13485
- Supervising the Safety of the operators on the workplace. Safety Alerts process in pace and screening Safety procedures vs daily production
- Reason for departure: All work teams de-centralized and relocated to local office in each EU country.
Quality Coordinator Supervisor, (EMEA)
Agilent Technologies
10.1999 - 06.2002
- Directed 5 Quality controllers for visual checks on Hard Disk Drives on failures, returns, and complaints
- Closely monitored, and reported progress on all operations in Quality, to Quality Directors and departments
- Reviewed Requirements, Quality Framework, and Validation Test plan for completeness and accuracy
- Lead coordination of Quality checks for Hard Disk Drives across EMEA region and interface with all European Hubs. Visually inspect Quality conducted on goods returned from customer premises
Education
Bachelor degree - Mechanical engineering
Sapienza University Rome
07.1999
Skills
- Quality
- Health and Safety
- Environmental Sustainability
- Continuous Improvement
- Change Management
- Information Security
- ISO lead auditor
- RCA/ CAPA / PDCA
- Internal and External Audit
- Governance and Compliance
- Lean Six Sigma
- Risk assessments and FMEA
- Operational Excellence
- Org Strategy performance
- Supplier management
- Customer management
- Six sigma methodology
- Leadership proficiency
- Employee training
- Critical thinking
- Active listening
- Effective communication
- Decision-making
- Product Inspections
- Training and development
- Preventive actions
- Corrective actions
- Change control procedures
- Customer satisfaction
- Regulatory dossiers
- Customer service
- Quality training
- Visual inspections
- Quality management system
- Critical thinking skills
- Relationship building
Websites
Accomplishments
- ISO Certification cost saving - Reduced certification costs by 50%, saving 300 work hours
- Customer complaints reduction - Decreased customer complaints by 40%
- Employee Safety improvement - Improved employee safety by 32% through Safety culture
- Supplier Output enhancement - Implemented Right First Time program, supplier outputs + 70%
- Operational Excellence program – Improved efficiency, productivity and safety across the org.
Certification
- 2024 ISO 9001 ISO14001 ISO 45001 Lead auditor
- 2020 ISO 26000 Business Sustainability Course
- 2019 ISO 27001 Information Security Standard Auditor
- 2019 HAZOP and LOPA training
- 2018 Master Black Belt Six Sigma Certification
- 2018 SCRUM Master Accredited Certification
- 2016 OHSAS 18001 Training
- 2016 Prince 2 Practitioner
- 2016 Leadership, Management course
- 2014 ISO 14001 Environmental
- 2014 ISO 22301 Business Continuity Program
- 2012 Safety Risk Analysis and Process Safety training
- 2012 Operation Management of Quality
- 2010 Operational Excellence Training
- 2009 NPS, Customer loyalty metric survey training
- 2008 Black Belt Six Sigma
- 2008 IATF 16949 auditor training
- 2007 EU GMP (Good manufacturing practices) training and US FDA 21 CFR part 210/211
- 2007 ISO 22000 Food Safety Lead Auditor Course
- 2007 IFS International Food Safety Awareness Training
- 2006 Green Belt Six Sigma
- 2006 Quality Management System Process Auditor
- 2003 EHS Environmental Health & Safety training
- 2002 EHS Program
- 2001 ISO-9001:2008 and QMS training
- 2000 ISO 13485 training
LANGUAGES
Dutch Fluent
English Fluent
Italian Native
Spanish Intermediate
Timeline
QHSE and Operational Excellence Director
Avantium
02.2024 - Current
Senior Quality & EHS Manager EU
Kraton Polymers
11.2019 - 01.2024
European Senior Quality Safety Manager
Pont
11.2012 - 10.2019
Senior Operations and Quality Manager Europe
Evoqua Water Technologies
09.2007 - 10.2012
Lead Quality Assurance and Safety
Agilent Technologies
07.2002 - 08.2007
Quality Coordinator Supervisor, (EMEA)
Agilent Technologies
10.1999 - 06.2002
Bachelor degree - Mechanical engineering
Sapienza University Rome
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