HANNA HRUDNENKO
Zoetermeer
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to help team achieve company goals. Expertise in customer service relations and sales management. Friendly and adaptable professional with remarkable leadership skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Manager
JSC "Piraeus Bank ICB" (subsidiary Bank Of Piraeus Financial Holdings S.A.)
2017.09 - 2023.09
- Maintained friendly and professional customer interactions;
- Met deadlines by proactively managing individual and team tasks and streamlining processes;
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales;
- Management and organization of the bank's branch;
- Organization of sales of the full range of banking products, corporate and retail business services to existing and potential customers;
- Ensuring and coordinating the implementation of the planned business indicators of the department, promoting its development and strengthening competitiveness;
- Organization of attracting new clients (legal entities and individuals) in order to increase the client base, deposit/loan portfolio of the branch and increase the profitability of the branch;
- Maintaining and developing relationships with existing customers, ensuring that they are provided with high-quality service;
- Continuous improvement of personal professional skills and experience in order to maximize the realization of labor potential and increase expertise;
- Increasing the efficiency of the department's employees, promoting their development and well-coordinated teamwork;
- Assessed employee performance and developed improvement plans;
- Mentoring and training of staff in effective means of engagement using sales methods, (e.g. consulting sales; SPIN Selling, FAB technique; AIDA technique; Small Talk technique; story telling;);
- Ensuring compliance with service standards, providing high-quality and comprehensive service to the bank's customers.
Sales Manager
BAGS Etc (shop)
2017.08 - 2017.09
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Arrangement and replenishment of goods on the shelves.
- Ensuring the preservation of goods in the trading hall and in the warehouse.
- Help and consultation of the client when choosing a product.
- Acceptance and sorting of received goods.
- Sticker of price tags on the product.
- Participation in product inventory.
- Controls the terms of sale of seasonal and auction goods.
Team Leader
UniCredit Bank (UniCredit Group)
2016.10 - 2017.08
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Ensuring the implementation of the KPI plan of the branch
Leading Specialist
MARFIN BANK (Cyprus Popular Bank Public Co. Ltd)
2014.08 - 2016.09
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality.
- Collaborated with internal departments to align marketing campaigns.
- Сomprehensive and high-quality customer service of legal entities and individual entrepreneurs.
- Providing information about the Bank's products and services to existing and potential customers.
- Opening/closing of current, savings, and deposit accounts for corporate and small business clients.
Education
Master of Business - International Economics
International Humanitarian University
Odesa City, Ukraine2009
Skills
* successful experience in attracting key clients – legal entities/individuals;
* experience in servicing VIP clients of individuals and large corporate clients;
* skills in active sales, negotiations and presentations of banking products;
* experience in building a team and ensuring its effectiveness and efficiency;
* skills in coordinating, delegating and effectively controlling the work of subordinates;
* ability to work in a team and for results;
* high ability to adapt to crisis situations and conflict resolution;
* like to communicate with people.
Certification
Trainings: "Conflicts"; "Standards of Effective Customer Service"; "Sales through inspiration"; "Sales Training"; Psychology of Sales.
Languages
Ukrainian, Russian
Native language
English
Intermediate
B1
Timeline
Branch Manager
JSC "Piraeus Bank ICB" (subsidiary Bank Of Piraeus Financial Holdings S.A.)
2017.09 - 2023.09
Sales Manager
BAGS Etc (shop)
2017.08 - 2017.09
Team Leader
UniCredit Bank (UniCredit Group)
2016.10 - 2017.08
Leading Specialist
MARFIN BANK (Cyprus Popular Bank Public Co. Ltd)
2014.08 - 2016.09
Master of Business - International Economics
International Humanitarian University
Trainings: "Conflicts"; "Standards of Effective Customer Service"; "Sales through inspiration"; "Sales Training"; Psychology of Sales.
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