Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Timeline
Barista
Estelle Olupot

Estelle Olupot

Food and Beverage Supervisor
Utrecht,Utrecht

Summary

Hands-on restaurant and reservations manager with 19 years of experience in the food and beverage service industry. Expertise in hospitality etiquette, food preparation, and enhancing guest satisfaction. Proven ability to manage group and event reservations across diverse cuisines, including Italian, Mediterranean, Indian, French, and Japanese. Adaptable professional with experience in both country club settings and cruise liners.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Food and Beverage Supervisor

Amstel Hotel
Amstel
03.2024 - 02.2025
  • Supervised daily operations of food and beverage service areas to ensure efficiency.
  • Trained staff on customer service and food safety protocols to enhance service quality.
  • Coordinated inventory management and supply ordering processes to maintain stock levels.
  • Implemented quality control measures for food preparation and presentation, ensuring standards.
  • Resolved guest complaints promptly, improving overall satisfaction metrics.
  • Collaborated with kitchen staff to enhance communication and streamline workflow.
  • Monitored dining room activity to uphold service standards and cleanliness.
  • Ensured compliance with health department regulations regarding food safety and sanitation.

Restaurant & Reservation Supervisor/Manager

Virgin Voyages
05.2021 - 04.2022
  • Ensured compliance with health and safety regulations across four quick service restaurants.
  • Implemented strategies to monitor and improve guest satisfaction levels.
  • Resolved team disputes, fostering a collaborative work environment.
  • Optimized staffing efficiency through effective scheduling of personnel rotas.
  • Recruited, trained, and managed employees to maintain exceptional performance standards.
  • Coordinated large group events to guarantee seamless execution and guest satisfaction.
  • Promptly handled daily ship reservations, enhancing operational effectiveness.
  • Managed inventory and financial processes, supporting strict budget adherence.

Senior Waiter

Seabourn Cruise Lines
01.2019 - 02.2020
  • Enhanced guest dining experiences on luxury cruises through exceptional customer service.
  • Conducted training for junior waitstaff on service standards and menu expertise.
  • Oversaw setup of dining area and maintained cleanliness to ensure guest comfort.

Restaurant Supervisor/Manager

Viking Cruise Line
07.2016 - 08.2018
  • Supervised dining staff to deliver exceptional guest service and satisfaction.
  • Coordinated daily restaurant operations, ensuring efficiency and quality standards.
  • Trained new employees on service protocols and restaurant policies.
  • Managed inventory and ordered supplies to support seamless operations.
  • Resolved customer complaints promptly to improve dining experiences.
  • Implemented health and safety regulations, maintaining a safe work environment.
  • Collaborated with kitchen staff for timely meal preparation and delivery.
  • Conducted staff meetings to communicate updates and reinforce service expectations.

Assistant Waiter & Waiter

Princess Cruises
10.2014 - 04.2016
  • Facilitated timely delivery of meals and beverages to guests.
  • Demonstrated attentive service by predicting guest preferences.
  • Oversaw cleanliness and organization of dining spaces during operations.
  • Coordinated table settings, ensuring readiness before guest arrival.
  • Worked alongside team members to elevate dining experiences for guests.
  • Addressed inquiries from guests while resolving minor concerns swiftly.
  • Engaged in training programs for new staff on service techniques.
  • Supported waiters in executing order-taking and food delivery efficiently.

Senior Waiter & Mentor

Restaurant work in Cape Town
09.2003 - 09.2014
  • Provided exceptional customer service in a fast-paced restaurant environment.
  • Managed table assignments and ensured timely service for all guests.
  • Trained new staff on menu knowledge and service standards.
  • Coordinated with kitchen staff to ensure order accuracy and efficiency.
  • Handled customer complaints and resolved issues professionally and promptly.
  • Assisted in inventory management and restocking of supplies as needed.
  • Helped train new wait staff members on proper table set-up techniques and customer service practices.
  • Handled payment transactions efficiently and accurately.
  • Provided excellent customer service by anticipating guests' needs and ensuring satisfaction.
  • Conducted daily pre-shift meetings with wait staff to review specials for the day or evening shifts as well as any changes in policies or procedures.

Education

Some College (No Degree) -

STCW
Cape Town

Skills

  • Food service industry expertise
  • Customer service excellence
  • Leadership and team building
  • Staff training and development
  • Interpersonal communication
  • Guest relations management
  • Reservation and scheduling
  • Inventory control
  • Conflict resolution strategies
  • Problem solving skills

Certification

  • Human Resource Diploma, 05/21, 06/20
  • Food and Beverage Diploma, 02/20, 03/22
  • Drama Diploma, 04/04, 05/05

Hobbies and Interests

  • Hiking
  • Running
  • Poetry
  • Active Sport
  • Singing

Languages

  • English, Full Professional Proficiency
  • Afrikaans, Full Professional Proficiency
  • Dutch, Limited Working Proficiency

Timeline

Food and Beverage Supervisor

Amstel Hotel
03.2024 - 02.2025

Restaurant & Reservation Supervisor/Manager

Virgin Voyages
05.2021 - 04.2022

Senior Waiter

Seabourn Cruise Lines
01.2019 - 02.2020

Restaurant Supervisor/Manager

Viking Cruise Line
07.2016 - 08.2018

Assistant Waiter & Waiter

Princess Cruises
10.2014 - 04.2016

Senior Waiter & Mentor

Restaurant work in Cape Town
09.2003 - 09.2014

Some College (No Degree) -

STCW
Estelle OlupotFood and Beverage Supervisor