Blerina Agalliu
Almere
Summary
Business-oriented MBA graduate with extensive experience in client relations, product management support, and project coordination within the healthcare sector. Strong background in collaborating with cross-functional teams to drive product success, engage with key clients, and contribute to business growth initiatives. Skilled in managing complex projects, assisting with market expansion, and working closely with internal teams and external stakeholders.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Spark Dental Designer
Ormco
4 2020 - Current
- Precision Orthodontic Design: Deliver detailed orthodontic treatment designs using advanced digital tools, ensuring alignment with clinical specifications and consistently meeting high-quality standards
- Product Support & Client Engagement: Provide product support by translating complex design requirements into clear solutions and engaging with clients to ensure satisfaction with outcomes
- Training & Knowledge Sharing: Conduct training sessions for dental professionals on new product features and best practices, supporting effective adoption and enhancing client experience
- Cross-Functional Team Collaboration: Working closely with clinical, quality, and manufacturing teams to ensure design accuracy and efficiency, supporting cohesive and timely project delivery
- Stakeholder Engagement: Maintaining communication with clients and stakeholders, addressing inquiries and providing ongoing support, fostering strong client relationships and trust in our solutions
Guest Relations Specialist
Booking.com
04.2016 - 04.2020
- Managed high volumes of customer interactions, resolving complex issues and providing tailored solutions to maintain long-term relationships and customer retention
- Acted as a key point of contact for high-value clients, supporting business development by ensuring consistent client satisfaction and loyalty
- Collaborated with internal teams to identify areas of improvement in customer experience, contributing to strategic initiatives aimed at enhancing service delivery
Dental Technician
B. Kalliri Orthodontic Clinic
05.2014 - 08.2015
- Worked closely with orthodontic professionals to develop patient-centric solutions that contributed to the clinic's business growth and reputation
- Actively participated in optimizing operational processes, improving efficiency and client satisfaction, leading to higher client retention rates
- Supported the clinic in developing strategic partnerships with suppliers, ensuring access to high-quality materials at competitive prices
Dental Technician
Pantelis G. Dental Laboratory
02.2013 - 04.2014
- CAD/CAM Prosthesis Design: Utilized CAD/CAM technology ensuring each product met clinical specifications
- Quality Control & Assurance: Conducted thorough inspections of dental prostheses to high-quality standards
- Clinical & Laboratory Collaboration: Coordinated with dental professionals to align designs with patient needs, maintaining a focus on quality and client satisfaction
Education
Master of Business Administration (MBA) - Business Administration And Management
European University of Cyprus
01.2022 - 06.2023
Bachelor of Science - Dental Technology
University of Applied Sciences
09.2009 - 02.2013
Skills
Microsoft Office
Leadership
Creativity
Problem Solving
Communication
Teamwork
Decision Making
Strategic Planning
Certification
Digital Leadership, Growth Tribe, 02/01/22, 07/01/22
Timeline
Master of Business Administration (MBA) - Business Administration And Management
European University of Cyprus
01.2022 - 06.2023
Guest Relations Specialist
Booking.com
04.2016 - 04.2020
Dental Technician
B. Kalliri Orthodontic Clinic
05.2014 - 08.2015
Dental Technician
Pantelis G. Dental Laboratory
02.2013 - 04.2014
Bachelor of Science - Dental Technology
University of Applied Sciences
09.2009 - 02.2013
Digital Leadership, Growth Tribe, 02/01/22, 07/01/22
Lean Production, Technische Universität München (TUM), 07/01/22, 10/01/22
Six Sigma: Analyze, Improve, Control, Technische Universität München (TUM), 10/01/22, 12/01/22
Spark Dental Designer
Ormco
4 2020 - Current
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