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Results-driven IT and cybersecurity professional skilled in risk assessments and leveraging technology to address complex security issues. Proficient in Splunk and Python, with a solid background in logistics management and operations. Proven track record of delivering effective, high-quality solutions for clients and end-users.

Ervaren projectondersteuner met meer dan 15 jaar expertise in procesoptimalisatie, projectcoördinatie en administratieve organisatie. Gestructureerd en accuraat, met een bewezen vermogen om management en projectteams te ontzorgen. Vaardig in het schakelen tussen operationele uitvoering en strategisch overzicht, met uitgebreide ervaring in complexe stakeholderomgevingen en het omgaan met vertrouwelijke informatie. Zoekt een rol waarin projectmatige ondersteuning en maatschappelijke impact samenkomen, om waarde toe te voegen aan zowel de organisatie als de gemeenschap.

Currently Tech Lead at Universidade Presbiteriana Mackenzie, managing the development team, coordinating and managing multidisciplinary teams (cross-product/cross-team) with a focus on continuous improvement, management of indicators. Good interpersonal skills, and able to work with different types of teams.

Throughout my professional career I had the opportunity to work in many important projects of high complexity and criticality, in various segments within Universidade Presbiteriana Mackenzie, standing out for becoming a specialist in Moodle LMS, actively participating in the Moodle.org community

Ten years of experience in producing content for a personal technology website (Mobile Intelligence), creating product reviews, publishing product content for companies such as Samsung, ASUS, LG, Mideia, among others.

Teacher of new technologies and social media in free time.

I'm dedicating free time to IT Management (ITIL), project management platforms (MS Project / Jira / Visio), Kanban, Scrun, and many others. Studying for the European citizenship process.

Academic education.
Graduate in Marketing.
Bachelor of Information Systems - emphasis in strategic planning

Software:
Listening / Publishing: HootSuite | adobe social
CRM: Salesforceb | oracle
LMS: Dokeos | Chamilo | sakai | Moodle
Project: PHP, Typo3, Moodle, Wordpress, MySQL
Video Editor: iMovie, Final Cut, Premiere 2.0, After Effects 7.0
Operating system: Windows, Linux, Mac, iOS, Android
Service Desk: Jira Service Management | Pipefy | ZenDesk | TopDesk

soft skills
Adaptability
Multidisciplinary team management
Creativity
Time management
Interpersonal relationship and communication
Problem solving
Negotiation

Results-driven HR professional with seven years of practical experience in HR operations, employee lifecycle management, and HRIS platforms. Committed to delivering seamless HR services, maintaining data accuracy, and ensuring smooth execution of core HR processes.

Bilal Benaicha

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It Servicedesk

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Certificaat - AWS / Microsoft Azure cloud

MBO - Elektrotechniek

Vmbo - Elektrotechniek

Mavo -

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