Ben Holden
Mount Pearl
Summary
Dedicated team member with experience in customer service and retail operations at Sobeys, which includes working as a cashier, order preparation, and store maintenance. As well as organizational skills with attention to detail which was demonstrated through managing floor logs and freezer temperature logs and ensuring store safety. I also have post-secondary education experience with three years of prior university study in general education at Memorial University of Newfoundland, and currently pursuing a Licensed Practical Nurse program at the Centre for Nursing Studies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier/Bagger
Sobeys
06.2023 - Current
- De-escalated conflicts with customers with professionalism and calmness
- Handled multiple duties in a fast paced environment
- Helped with customer inquiries and resolved complaints efficiently
- Consistently completed tasks within allotted timeframes
- Maintained performance and professionalism during busy or stressful periods
- Operated registers and processed various forms of payment
- Able to work effectively as part of a team
- Maintained punctual attendance and met shift requirements
- Adjusted to changing tasks on short notice
- Assisted customers with returns, refunds and resolving transaction issues
- Communicated clearly to assist customers with purchases and mobile orders
- Maintained friendly and professional communication with customers at all times
Education
No Degree - General Studies
Memorial University of Newfoundland
St John's, NLDiploma - Practical Nursing
Centre For Nursing Studies
St. John's, NL04-2027
Skills
- Communication skills
- Online orders preparation
- Time management skill
- Works well under pressure
- Customer assistance
- Cash handling and POS operation
- Good at promoting teamwork
- Work ethic and reliability
- Effective problem solving and conflict resolution
Languages
English
Certification
Lifeguarding Certification Courses: - Bronze Medallion - Bronze Star - Water Safety Instructor - First Aid | First Aid Courses: - Basic Life Support (HCP) - Standard First Aid & CPR/AED level C
Timeline
Cashier/Bagger
Sobeys
06.2023 - Current
No Degree - General Studies
Memorial University of Newfoundland
Diploma - Practical Nursing
Centre For Nursing Studies
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