Ben Holden
Mount Pearl
Summary
Dedicated team member with experience in customer service and retail operations at Sobeys, which includes working as a cashier, order preparation, and store maintenance. As well as organizational skills with attention to detail which was demonstrated through managing floor logs and freezer temperature logs and ensuring store safety. I also have post-secondary education experience with three years of prior university study in general education at Memorial University of Newfoundland, and currently pursuing a Licensed Practical Nurse program at the Centre for Nursing Studies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier/Bagger
Sobeys
06.2023 - Current
- Addressed customer needs
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Returned unwanted merchandise and retrieved specially requested products.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Bagged customer purchases while paying mind to industry best practices.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Assisted with maintaining clean and organized store appearance.
- Worked together with cashiers to guarantee customer satisfaction.
- Communicated with cashiers and customers to learn about bagging needs.
- Maintained customer satisfaction by assisting with carrying out goods.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Answered customer inquiries and provided product guidance.
- Followed safety protocols to prevent accidents and injuries.
- Provided product knowledge to help customers select best products.
Education
Diploma - Practical Nursing
Centre For Nursing Studies
St. Johns, NL04-2027
No Degree - General Studies
Memorial University of Newfoundland
St John's, NoneSkills
- Returns processing
- Product restocking
- POS system operations
- Time management skills
- Loyalty program promotion
- Hospitality and accommodation
- Customer assistance
- Online orders preparation
- Cash register systems
- Communication skills
Languages
English
Native or Bilingual
Certification
Lifeguarding Certification Courses:
- Bronze Medallion
- Bronze Star
- Water Safety Instructor
- First Aid
|
First Aid Courses:
- Basic Life Support (HCP)
- Standard First Aid & CPR/AED level C
Timeline
Cashier/Bagger
Sobeys
06.2023 - Current
Diploma - Practical Nursing
Centre For Nursing Studies
No Degree - General Studies
Memorial University of Newfoundland
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