Aizhana Tiulehenova
Toezichthouder Prostitutie
Amsterdam
Summary
Keen on details, able to perform and make things done in a highly stressful environment.
Very strong skills in risk management.
Good command on English language, highly accurate in conduct reports, reading.
MBO+ and/or HBO thinking and working level.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Receptionist Administrator
Singel Hotel Amsterdam
08.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Quality Assurance Engineer
BRDO, Ukraine
03.2017 - 03.2019
- Optimized test cases to maximize success of manual software testing.
- Met tight deadlines to satisfy client demands and project timelines.
- Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
- Maximized team productivity through continuous improvement initiatives and implementation of best practices in QA methodologies.
- Reduced defect rates by designing and executing comprehensive test plans and test cases.
- Managed bug tracking systems, ensuring timely resolution of reported issues and maintaining clear communication with stakeholders.
- Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality products.
- Worked with stakeholders and team members on quality assurance efforts for hardware components.
- Streamlined QA processes, resulting in increased efficiency and reduced time to market.
Junior Quality Engineer
Kit- Center
08.2016 - 03.2017
- Supported supplier evaluations and selection processes, ensuring the consistent delivery of high-quality materials for production use.
- Streamlined workflow efficiency by identifying areas for improvement in existing procedures.
- Served as an essential point of contact for quality-related inquiries from both internal stakeholders and external customers, providing prompt and accurate information to resolve concerns effectively.
- Maintained compliance with industry standards, ensuring high-quality products for customers consistently.
Education
Bachelor of International Business Economics - International Business
Vilnius University
Vilnius, Lithuania 09.2020 - 01.2024
Some College (No Degree) - Criminology
Academy of Law
Saratov 09.2002 - 06.2007
Skills
Communication
Conflict management
Flexibility for evening and weekend shifts
Reside in Amsterdam or the surrounding area
Document Management
Confidential information management
Languages
Russian, Ukrainian
Native language
English
Proficient
C2
Dutch
Upper intermediate
B2
Timeline
Receptionist Administrator
Singel Hotel Amsterdam
08.2023 - Current
Bachelor of International Business Economics - International Business
Vilnius University
09.2020 - 01.2024
Quality Assurance Engineer
BRDO, Ukraine
03.2017 - 03.2019
Junior Quality Engineer
Kit- Center
08.2016 - 03.2017
Some College (No Degree) - Criminology
Academy of Law
09.2002 - 06.2007
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