ABhinash Mishra

• Schedule, prepare agendas, and chair regular CAB and Emergency CAB meetings.
• Ensure thorough discussion of proposed changes, focusing on risk, impact, and readiness.
• Validate the completeness and quality of change requests (RFCs).
• Coordinate with change owners to clarify details, risks, and back-out plans.
• Communicate with technical teams, business representatives, and vendors about planned changes.
• Ensure stakeholders are aware of potential service impacts.
• Track approved changes through their lifecycle to ensure compliance with agreed plans and timelines.
• Escalate deviations or risks promptly.
• Maintain accurate records of all CAB decisions and change activities.
• Produce regular change management reports and metrics for leadership review.
• Drive continuous improvement of the change management process.

As a Project Manager:

• Define project scope, goals, deliverables, and success criteria in collaboration with stakeholders.
• Develop detailed project plans, timelines, budgets, and resource allocations.
• Track project progress, manage risks, and resolve issues to keep projects on schedule.
• Provide regular status reports and updates to stakeholders and leadership.
• Ensure alignment between business goals, project objectives, and team execution.

As a Scrum Master:

• Facilitate all Scrum ceremonies: daily stand-ups, sprint planning, sprint reviews, and retrospectives.
• Shield the Scrum team from external interruptions and remove impediments to progress.
• Foster a collaborative, self-organizing, high-performing team culture.
• Support the Product Owner in maintaining a well-groomed product backlog.
• Promote agile best practices and coach team members on Scrum principles.

Monitor and manage the lifecycle of all high-priority and major incidents.

• Coordinate response teams to ensure timely resolution and service restoration.
• Communicate incident status updates to stakeholders and management.
• Conduct post-incident reviews and document lessons learned.
• Identify and log problems based on incident trends and major incident analysis.
• Perform root cause analysis (RCA) and work with technical teams to develop permanent solutions.
• Maintain the Known Error Database (KEDB) and ensure workarounds are available.
• Drive proactive problem management to prevent future incidents.
• Review, assess, and authorize change requests (RFCs) to minimize risk and disruption.
• Schedule and chair Change Advisory Board (CAB) meetings to discuss planned changes.
• Communicate change plans to relevant stakeholders and ensure proper coordination.
• Monitor change implementation, verify success, and conduct post-change reviews.

• End to End ownership of company Product - iVend API, mPOS, POS and Retails
• Independently identify key issues, patterns and deviations during the analysis
• Working on SQL scripts for the various end-users issue related to Product Independently identify key issues, patterns and deviations during the analysis
• Communicate with staff or clients to understand special system requirements
• Document design specifications, installation instructions, and other system-related information
• Provide technical guidance or support for the development or troubleshooting of systems, I
• Remote sessions with end-users and troubleshoots the issue

• Manage and Lead service restoration/recovery of applications while leading the outage/troubleshooting bridge
• Perform troubleshooting, problem diagnosis and problem resolution
• Assess & recommend solutions for permanent fixes to improve application stability and resiliency
• Work with the enterprise monitoring team to implement and improve monitoring capabilities
• Use monitoring tools to prevent potential business impact
• Collaborate with members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner
• Monitor and report issues within the monitoring system and work with the required team/vendor for quick restoration
• Oversee the daily performance of computer systems