Summary
Overview
Work History
Education
Skills
Programs
Certification
Hobbies and Interests
Languages
Timeline
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Zuzanna Wiśniewska

Amsterdam

Summary

Experienced in urban planning and spatial data management, detail-oriented professional with a strong background in utilizing AutoCAD, ArcGIS, and 3D design software. Proven ability to quickly learn and adapt to new challenges, confident in capacity to contribute to the success of any team or organization.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Administrator

Stephen & Penelope
10.2024 - Current
  • Served as the first point of contact for customers, ensuring prompt and professional support across email and phone, and resolving a wide range of issues effectively.
  • Led the development of an AI-driven customer service agent, streamlining responses and improving overall efficiency for both customers and the support team.
  • Collaborated closely with product, marketing, and IT departments to enhance the customer experience on the website, implementing changes based on customer feedback and data.
  • Prioritized and managed incoming queries, addressing urgent issues promptly while balancing long-term improvements to the support system.
  • Collaborated with cross-functional teams to identify opportunities for service improvements and implement necessary changes.

Sales associate

Stephen & Penelope
04.2024 - 10.2024
  • Worked directly with clients, providing tailored advice on yarn selection and crafting techniques, leveraging in-depth knowledge of yarns and crafts
  • Strived to make each store visit a memorable experience by offering personalized assistance and expert guidance
  • Work closely with colleagues to maintain a smooth workflow, ensuring the store operates efficiently and meets customer needs
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Spatial planning data assistant

Geo-System Sp. z o.o.
10.2022 - 04.2023
  • Updating documents in national planning data portal (e-mapa)
  • Updating geometric data in e-mapa portal
  • Vectorization and preparation of official planning data for municipalities throughout Poland
  • Gained in-depth knowledge in urban planning, with a focus on sustainable city design
  • Developed skills in spatial data management and analysis using AutoCAD and ArcGIS
  • Collaborated on residential and public space design projects, utilizing 3D software like Revit and Sketchup

Intern

Architecture and Construction Department - Ursynów
07.2022 - 08.2022
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific spatial planning industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Provided support and knowledge for Department employees in learning and deepening AutoCAD knowledge.

Education

Bachelor of Engineering - Urbanism in Spatial Planning

Warsaw University of Technology
Warsaw
01-2023

Skills

  • Effective communication
  • Team collaboration
  • Analytical thinking
  • Quick learner
  • Driving license cat B
  • Problem-solving skills
  • Interpersonal and social skills

Programs

  • MS Office
  • AutoCAD
  • ArcGIS
  • Revit
  • Enscape
  • SketchUp

Certification

  • ECDL CAD - S8
  • ECDL EPP GIS
  • Autodesk AutoCAD Vehicle Tracking 2022 Essential
  • AutoCAD Map 3D 2022 Intermediate
  • Revit Intermediate

Hobbies and Interests

  • Knitting & Crochet
  • Sewing
  • Literature
  • Art
  • Badminton

Languages

Polish Native
English: Fluent
German: A2 level

Timeline

Customer Service Administrator

Stephen & Penelope
10.2024 - Current

Sales associate

Stephen & Penelope
04.2024 - 10.2024

Spatial planning data assistant

Geo-System Sp. z o.o.
10.2022 - 04.2023

Intern

Architecture and Construction Department - Ursynów
07.2022 - 08.2022

Bachelor of Engineering - Urbanism in Spatial Planning

Warsaw University of Technology

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Zuzanna Wiśniewska