ZUHAL ZENGIN OZGENC
Katwijk Aan Zee,ZH
Summary
Professional with a reputation as a top performer in identifying and meeting customer needs,
who can drive complex projects to completion on time.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Analyst Specialist
HP
Amstelveen, Netherlands
11.2022 - Current
- Integration of Poly to HP with same below responsibilities
Channel Operation Specialist
POLY
Hoofddorp, Netherlands
06.2022 - 11.2022
- Acting as a first point of contact for customer accounts on daily operational matters
- Reviewing current processes and contributing to optimize them.
- Resolving Channel operational issues.
- Processing and booking HW and Service orders.
- Monitoring backlog orders
- Liaising with the warehouse and logistics for shipments.
- Verifying and processing Logistic Claims, Warranty RMA Claim returns, Special Price Offers and Stock Rotations.
- Cooperating with other functions and organizations to resolve issues.
- Creating invoices, credit notes, customer master data info.
Sales Operation Specialist (P/T)
T-MANIA Custom Design Retail
Raleigh, NC USA
10.2019 - 04.2022
- Supervise associates, delegate tasks, help maintain the store.
- Assist with daily management responsibilities.
- Creating / Maintaining online sale.
- Maintain order cancellation report daily to efficiently communicate order changes to customer.
Sales and Sales Operation Specialist
TSM Global (Hyster Forklift)
Istanbul, TURKIYE
02.2015 - 07.2016
- Provide excellent customer-facing service, top identifying to meet customer needs.
- Prepare and handle >100 spare parts quotes monthly.
- Enter and Follow-up the orders.
- Achieve to sell ≥70% dead-stock, as usual the company expected.
- Perform Order Fulfillment, create invoicing and shipping documents.
- Coordinate the warehouse to arrange shipping and delivery processes.
- Support for inventory and improve warehouse operation.
- Receive and process customer returns and handle the required replacement/repairs.
After Sales Customer Representative
JUNGHEINRICH Forklift
Istanbul, TURKIYE
09.2013 - 02.2015
- Provide excellent communication between key-account customers and the service dept.
- Handle with customer requests and complaints, repair, maintenance, or any technical service.
- Track orders on the system to schedule a service.
- Weekly >80 completed technical services.
- Prepare and handle spare parts and repair quotes for services out of the agreement.
- Control and track the service forms and in follow-up create and send their invoices.
Customer Relation Specialist
ALISAN International Transport
Istanbul, TURKIYE
09.2011 - 08.2013
- Liaise a successful relationship between key-account customers and the company.
- Approaches duties and perform top identifying and meeting customer needs, resolving issues quickly.
- Enter and follow-up customer orders.
- Prepare export-import operation documents, invoicing, and follow-up on the process.
- Achieved to win back the lost key-account customer BASF.
Supply Chain & Sales Operation Management
ACO YAPI
Istanbul, TURKIYE
04.2006 - 05.2011
- Manage and supply a standard stock with >2000 items and customer special orders to production.
- Guide warehouse to handling and dispatching.
- Work with customs offices together for all Import and Export operations.
- Perform excellent Customer Service and all essential operational aspects for >200 customers.
- Create and followed-up quotes for retail and/or big corporate companies.
- Provide coordination with ACO factories all around the world and supply technical information.
- Process shipping orders create documents and invoices and follow up all the processes.
Inside Sales Representative
REHAU Polymer
Istanbul, TURKIYE
05.1999 - 03.2006
- Create and follow-up customer orders.
- Track, plan and supply the company standard stock with around >4500 items and special customer stocks.
- Manage purchase orders for production in Germany and other countries.
- Support by conducting an inventory and record transactions into the system.
- Complete weekly and monthly sales and stock reports.
Education
Associate of Data Science and Programming Support Services -
Wake Tech Community College
06.2022
Bachelor of Teacher Education - German Language And Literature
Istanbul University
Istanbul, TURKIYE06.2002
High School Diploma -
Sisli Industry Vocational High School
Istanbul, TURKIYE06.1998
Skills
- Enterprise Resource Planning
- Quality Assurance
- Technical Writing
- Business Strategy
- Time Management
- Problem Solving
- Customer Relationship Management
- Risk Assessment
- Operations Management
- SAP
- Pivot Tables
- Data Synthesizing
- Oracle Business Intelligence
- Account Development
- Problem-solving abilities
- Strategic planning
- Organizational skills
- Analytical thinking
- Point of Sale Operation
- Onboarding Design
- Planning and Coordination
- Case Management
- Human Relations
- Operations Coordination
- Decision Making
- Process Documentation
- Adaptability
- Data Analysis
- Change Management
- Customer Service
- Analytical Thinking
Websites
technical skills
Microsoft Word, Excel, AS400, Oracle 12, SAP, Salesforce, Agile, VLOOKUP, Pivot Table Rep., 64wpm
Languages
English
Full Professional
German
Native or Bilingual
Turkish
Native or Bilingual
Dutch
Elementary
Certification
- Udemy, The Complete Digital Marketing Guide, Online, 06/2021
- The Pacific Institute, Sales Techniques, Richmond / VA, 04/2016
- Rehau Unlimited Polymer, Effective Phone Communication, Istanbul / TR, 09/2005
- GEA Search and Rescue, Advanced, Istanbul / TR, 07/2003
Timeline
Business Analyst Specialist
HP
11.2022 - Current
Channel Operation Specialist
POLY
06.2022 - 11.2022
Sales Operation Specialist (P/T)
T-MANIA Custom Design Retail
10.2019 - 04.2022
Sales and Sales Operation Specialist
TSM Global (Hyster Forklift)
02.2015 - 07.2016
After Sales Customer Representative
JUNGHEINRICH Forklift
09.2013 - 02.2015
Customer Relation Specialist
ALISAN International Transport
09.2011 - 08.2013
Supply Chain & Sales Operation Management
ACO YAPI
04.2006 - 05.2011
Inside Sales Representative
REHAU Polymer
05.1999 - 03.2006
Associate of Data Science and Programming Support Services -
Wake Tech Community College
Bachelor of Teacher Education - German Language And Literature
Istanbul University
High School Diploma -
Sisli Industry Vocational High School