Zsolt Németh
Budapest,NH
Summary
Possesses a master's degree in Economics and Business Management. A native speaker of Hungarian and Slovak, fluent in both English and Czech. Exhibits a successful history of building strong client relationships and delivering exceptional service. Adept in presentation and negotiation, demonstrating excellent interpersonal skills that facilitate effective teamwork. Highly driven and dedicated to hard work. Skilled in communication and conflict resolution, acknowledged for reliability and a focus on achieving results.
Overview
5
5
years of professional experience
Work History
Customer Engagement Representative
Tesco Business Services
01.2022 - 12.2024
- Supported customers by receiving calls and e-mails related to Tesco Clubcard, online ordering, campaign, and other administration-related issues
- Created, documented, followed up, and escalated and solved customer-related issues in CRM ticketing system, while addressing and meeting customer expectations
- Implemented feedback-driven improvements for an enhanced customer experience
- Achieved consistently high CSAT scores and regularly positioned among the leading agents for positive feedback within the customer service team
Financial Advisor | Sales
Allianz - Slovak Insurance Company
10.2019 - 03.2023
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, savings, pensions, mortgages, insurance products, and services based on each client's individual needs
- Established new client relationships and developed personal rapport with each client to maintain customer loyalty and establish long-term accounts
- Effectively organized numerous in-person meetings and presentations stemming from warm and cold calling
- Consistently met and exceeded business goals and expectations during the primary quarters and throughout the fiscal year
- Acquired over 130 clients in my personal portfolio within a span of 5 to 6 months primarily through cold calling
- Successfully maintained long-term client loyalty through consistently delivering high-quality service, actively engaging in client relationships, and providing ongoing support and communication
Czech/Slovak Speaking Service Desk Analyst Level 1
TATA Consultancy Services Hungary
11.2021 - 10.2022
- Engaged in B2B user support interactions via telephone, chat and email platforms
- Served as the primary point of contact for all IT-related queries within the organization
- Enhanced customer satisfaction by providing timely, accurate, empathetic, and professional IT troubleshooting support
- Escalated specific concerns to the appropriate incident management teams and collaborated closely with IT teams to address intricate technical challenges, ensuring minimal disruption for end-users while adhering to SLA requirements within the CRM ticketing system
- Consistently attained elevated CSAT scores and received the highest amount of positive feedback from a variety of business clients as an integral member of the customer service team, acknowledged for promptly and effectively resolving their technical issues while ensuring their overall satisfaction
Education
Master of Arts - Business Economics And Management
J. Selye University
Komárno, Slovakia06-2019
Bachelor of Arts - Business Economics And Management
J. Selye University
Komárno, Slovakia06-2017
Skills
- Interpersonal Skills
- Relationship Building
- Negotiation
- Problem-Solving
- Leadership
- Time Management
- Adaptability
- Financial Acumen
- Understanding Client Needs
- Sales Strategies
- Customer Service
- CRM Proficiency
Languages
English
Bilingual or Proficient (C2)
Slovak
Bilingual or Proficient (C2)
Hungarian
Bilingual or Proficient (C2)
Czech
Advanced (C1)
Timeline
Customer Engagement Representative
Tesco Business Services
01.2022 - 12.2024
Czech/Slovak Speaking Service Desk Analyst Level 1
TATA Consultancy Services Hungary
11.2021 - 10.2022
Financial Advisor | Sales
Allianz - Slovak Insurance Company
10.2019 - 03.2023
Master of Arts - Business Economics And Management
J. Selye University
Bachelor of Arts - Business Economics And Management
J. Selye University
Similar Profiles
Shaistha ShireenShaistha Shireen
Lead - Stock Management at Tesco Business SolutionsLead - Stock Management at Tesco Business Solutions
Srihari.S Srihari.S null
Process Expert (H2R) at Siemens Technology Services & Pvt LtdProcess Expert (H2R) at Siemens Technology Services & Pvt Ltd
MOHAMMED UMAR SHARIFFMOHAMMED UMAR SHARIFF
Senior Manager – Property Programme & Operations at TESCO Business SolutionsSenior Manager – Property Programme & Operations at TESCO Business Solutions