Zoltan Matufuana

• Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.
• Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
• Fostered strong relationships with clients by actively engaging them in conversation and genuinely understanding their preferences.
• Educated customers on product features, benefits, and usage tips, increasing their confidence in making informed decisions.

• Developed strong relationships with clients, resulting in increased repeat business and referrals.
• Delivered calm conflict resolution and problem solving for frustrated customers.
• Obsessed over customer experience and constantly strove to exceed expectations.
• Coached team members on best practices in customer service, elevating overall quality of interactions.
• Enhanced customer satisfaction by providing personalized product recommendations and support.
• Demonstrated passion for customer service, owned client experiences and drove to deliver comprehensive resolutions.

• Proved successful working within tight deadlines and a fast-paced environment.
• Worked effectively in fast-paced environments.

Develop the sales dynamic of the retail unit in an omnichannel environment
Optimize the unit's economic performance and financial profitability
Manage the retail unit team

Prepares and assembles products (bread, pastries) and simple hot or cold dishes (sandwiches, salads, ice creams, etc.) and sells them in accordance with food hygiene and safety rules and the establishment's quality charter.
May serve dishes at the table.

• Completed daily tasks accurately and on-time to support shop needs.
• Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
• Greeted customers entering store and offered assistance with requirements.

• Greeted customers entering store and offered assistance with requirements.
• Provided excellent customer service, promptly addressing inquiries and resolving issues.
• Remained calm and composed in tense situations involving angry or upset customers.

• Greeted customers entering store and offered assistance with requirements.
• Completed daily tasks accurately and on-time to support shop needs.
• Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
• Provided excellent customer service, promptly addressing inquiries and resolving issues.
• Developed strong product knowledge to educate customers on features and benefits.

• Greeted customers entering store and offered assistance with requirements.
• Completed daily tasks accurately and on-time to support shop needs.
• Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
• Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
• Remained calm and composed in tense situations involving angry or upset customers.
• Developed strong product knowledge to educate customers on features and benefits.