Summary
Overview
Work History
Education
Skills
Tel
References And Certificates
Languages
Timeline
Generic
Zohrab Demergian

Zohrab Demergian

St. John's

Summary

  • Languages: English, Arabic, Hebrew, Armenian (Reading, Writing, and speaking).
  • Customer Service Specialist, Apple Tier 2 IOS and MacOS Senior Advisor.
  • Greet and welcome guests in person and on phone; answer and direct inquiries to the designated department.
  • Develop and utilize effective filing and retrieval systems.
  • Great communication skills and strong interpersonal skills to establish positive relationships with customers and employees.

Overview

10
10
years of professional experience

Work History

CYCW- Child and Youth Care Worker

Amal Youth & Family Center
11.2023 - Current
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Improved communication skills among youths by encouraging group discussions and collaborative projects.
  • Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.

Customer Service Representative

Telelink- Canada
12.2022 - 07.2023
  • Provided fast and friendly customer support over the phone to 100+ customers daily
  • Provided expert insight and advice to customers
  • Marketed special offers and sales to customers over the phone
  • Processed payments, offered billing solutions, endorsed policies.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Netflix Customer Service

Teleperformance- Greece (Piraeus)
01.2022 - 09.2022
  • Supported Hebrew/English speaking Netflix subscribers
  • Communicated through chat & phone with subscribers
  • Answered how-to questions about payment
  • Troubleshot streaming and content issues
  • Assisted subscribers with how-to questions & navigating on Netflix.

Technical Support T2 Senior Advisor

Apple Care
08.2020 - 01.2022
  • Conveyed strong ownership
  • Responded promptly to customer requests or complaints and ensured that actions taken were satisfactory
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties
  • Demonstrated professionalism and courtesy with customers all the time
  • Identified and solved high-level technical issues with a variety of diagnostic tools.

Freelance Photographer

Zohrab Photography
02.2018 - 01.2020
  • Worked closely with clients to produce high-quality photographic images
  • Took professional pictures in a studio or on location
  • Recommended creative ideas and used photo software such as Adobe to get desired results.
  • Photographed high-quality images for various print and digital projects.

Project Manager

016 Coolnet
04.2015 - 12.2017
  • Ensured the successful management and completion of localization projects through professional project management within budget and timeline, and within ISP quality standards
  • Provided Team Lead and President with full visibility on project status and potential risks, on request
  • Maintained and updated all project-related administration.

Education

Business Administration -

Bachelor Degree

Second Secondary Studies -

College des Freres Jerusalem

CCNA Routing and Switching -

Cisco Networking Academy
11.2015

IT Essentials: PC Hardware and Software Instructor -

Cisco Networking Academy
11.2014

Hebrew Language -

Hebrew University
03.2009

General Secondary Education Certificate Tawjihi certificate -

State of Palestine
07.2008

Skills

  • Efficient With: MacOS, Adobe Photo-shop, All Windows versions, Microsoft Office (Microsoft Word, Excel), All Internet Browsers, Computer Hardware, Networking
  • Analytical and critical thinker
  • Network Configuration, Security Systems, Wan/Lan Routers
  • Cloud Management, Tech Support and Troubleshooting
  • Skilled Multi-task, fast learner and customer service expert
  • Friendly, Ambitious, Sensible and Caring
  • Excellent Communicator
  • Guitar/ Piano Player
  • Professional Photography (Canon Products)
  • Youth supervision
  • Multicultural sensitivity
  • Behavior management
  • Self-care techniques
  • Child development
  • Boundaries establishment
  • Mental health support
  • Positive reinforcement
  • Life skills instruction
  • Driver's License
  • First Aid- CPR
  • UMAB Training (Understanding & Managing Aggresive Behavior)
  • ASSIST (Applied Suicide Intervention Skills Training)
  • TCI ( Therapeutic Crisis Intervention)
  • DLE (Daily Life Events)
  • Person Brain

Tel

(709) 219-8552

References And Certificates

Available upon request

Languages

English
Full Professional
Arabic
Native or Bilingual
Hebrew
Full Professional
Armenian
Professional Working

Timeline

CYCW- Child and Youth Care Worker

Amal Youth & Family Center
11.2023 - Current

Customer Service Representative

Telelink- Canada
12.2022 - 07.2023

Netflix Customer Service

Teleperformance- Greece (Piraeus)
01.2022 - 09.2022

Technical Support T2 Senior Advisor

Apple Care
08.2020 - 01.2022

Freelance Photographer

Zohrab Photography
02.2018 - 01.2020

Project Manager

016 Coolnet
04.2015 - 12.2017

Second Secondary Studies -

College des Freres Jerusalem

CCNA Routing and Switching -

Cisco Networking Academy

IT Essentials: PC Hardware and Software Instructor -

Cisco Networking Academy

Hebrew Language -

Hebrew University

General Secondary Education Certificate Tawjihi certificate -

State of Palestine

Business Administration -

Bachelor Degree

Similar Profiles

CREATE PROFILE
Zohrab Demergian