Zohair Syed
Mount Pearl,NL
Summary
Hardworking and passionate with strong organizational skills eager for Business Analyst position with Medavie Blue Cross . Ready to help achieve new goals.
Overview
8
8
years of professional experience
Work History
Taxpayer Services Officer
Canada Revenue Agency
11.2021 - 05.2024
- Analyzes, verifies, processes and resolves system generated files or requests from taxpayers and/or their representatives, using various CRA software system
- Acted as key point of contact for taxpayers to resolves enquiries and provide extensive explanation over phone while ensuring excellent experience to taxpayers
- Analyze and synthesize assigned work by CRA system and actions tax related discrepancies in timely manner while maintaining accuracy to achieve internal targets set by management
Sales Representative
Volkswagen Car Dealership
03.2019 - 04.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Financial Advisor
Credico Marketing
01.2016 - 02.2018
- Greeted customers in timely fashion while determining their buying needs at commercial stores.
- Communicated sales promotion of services to improve customer buying process by offering
attractive benefits. - Running successful marketing campaigns to sell Master cards with sales team at designated
stores by monitoring customer buying habits.
-Report weekly to regional management of progress by maintaining daily sales records.
Education
3-year Diploma - Business Administration
Memorial University of Newfoundland
01.2021
1-year Certification - Accounting
Memorial University of Newfoundland
12.2019
Skills
Customer Service
Demonstrate exceptional customer service as primary point of contact for supporting daily decision-making and offering recommendations to enhance operational efficiency
Open to Collaboration
Achieved accuracy and efficiency benchmarks while collaborating with various teams
Understand Business process
Follow and interpret business processes in timely manner and excel at solving problems, quickly grasp client's needs, and efficiently find the best solutions
Maintain Workflow
Monitor and manage workflow using company-provided tools or documentation to ensure effective follow-ups
Data Entry
Exceptional at entering and evaluating data by using company provided tools and software
Communicator and detail oriented
I excel in communication by clearly and effectively conveying information, while my keen attention to detail ensures accuracy and thoroughness in all tasks
Accomplishments
- Successfully closed tax payer files by auditing in timely manner by achieving 97% accuracy.
- Collaborated with various government revenue departments as the primary point of contact, handling file processing, sending letters, and documenting weekly targets to ensure high accuracy and performance.
- Commended for delivering exceptional customer service, as evidenced by the high ratings and positive feedback received from clients.
Languages
English
Full Professional
Hindi
Native or Bilingual
Additional Information
I can provide references when requested from the hiring staff.
Timeline
Taxpayer Services Officer
Canada Revenue Agency
11.2021 - 05.2024
Sales Representative
Volkswagen Car Dealership
03.2019 - 04.2021
Financial Advisor
Credico Marketing
01.2016 - 02.2018
3-year Diploma - Business Administration
Memorial University of Newfoundland
1-year Certification - Accounting
Memorial University of Newfoundland
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