Öznur Günen
Maasmechelen,Belgium
Summary
As a passionate and driven Marketing Communication student, I am eager to apply my academic knowledge and creative skills in a dynamic, international environment. With a strong foundation in marketing strategies, content creation, and digital communication, I aim to contribute to impactful projects while gaining hands-on experience. I am particularly excited about the opportunity to work in Korea, where I can enhance my understanding of global marketing trends, learn about Korean consumer behavior, and immerse myself in a new cultural perspective. I bring a motivated, team-oriented, and adaptable attitude to every task, with a commitment to delivering results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Sales Associate
Albert Heijn
Maasmechelen
01.2023 - Current
- Assisted customers by providing help with product selections, answering questions, and offering recommendations.
- Managed cash handling, including counting the register’s cash at the start and end of shifts (cash safe counting) to ensure accuracy and prevent discrepancies.
- Operated the self-scan system, assisting customers with any issues and ensuring smooth transactions.
- Ensured the checkout area was organized, stocked, and ready for service, maintaining a smooth workflow and a pleasant shopping experience.
Sales Associate
Gamma
Genk
06.2022 - 11.2023
- Operated the cash register, accurately processing customer transactions and handling payments.
- Assisted customers in selecting products, offering recommendations, and ensuring a positive shopping experience.
- Managed inventory levels and restocked products as necessary to ensure availability.
- Processed returns and exchanges in accordance with store policies.
- Ensured store cleanliness and organization, contributing to a pleasant shopping environment.
Accounting and Finance Intern
Value Retail Management Belgium
Maasmechelen
11.2022 - 06.2023
- Collaborated effectively with team members, fostering a positive and healthy work environment.
- Drafted and managed correspondence related to accounting tasks, including invoices and payments.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Performed daily accounting duties accurately and in a timely manner.
- Assisted with monthly journal entries and supported the month-end closing process.
- Ensured accuracy and proper coding of financial postings and documents.
- Filed and archived financial statements and accounting records systematically.
- Utilized spreadsheets, cloud-based accounting software, and bank statements to streamline processes.
Hotel Receptionist
Terhills hotel
Maasmechelen
11.2020 - 06.2021
- Welcomed guests upon arrival and provided them with detailed information about hotel services and amenities.
- Answered all customer inquiries in a friendly and professional manner, ensuring a positive guest experience.
- Managed check-in and check-out processes efficiently, handling guest reservations and payment transactions.
- Assisted guests with special requests, including arranging transportation, booking tours, and providing local recommendations.
- Coordinated room assignments and ensured that guest preferences were met.
- Worked in the breakfast department and room service, ensuring timely and accurate delivery of food and beverages.
- Responded to guest complaints or concerns promptly, ensuring satisfaction and addressing issues effectively.
- Maintained the front desk area, ensuring it was clean, organized, and welcoming for all guests.
Customer Service
IPG callcenter
Hasselt
04.2021 - 04.2021
- Ensured high-quality service was maintained and all customer issues were addressed and resolved.
- Resolved customer service inquiries in a timely manner while ensuring excellent service.
Receptionist at a Health Insurance
de Voorzorg
Maasmechelen
09.2019 - 03.2020
- Welcomed customers and provided them with information and excellent service.
- Responded to customer inquiries in a friendly, knowledgeable manner.
- Addressed and resolved customer questions and issues to the best of my ability.
- Gained responsibility and trust to analyze and interpret data and handled all transportation, deliveries, and material orders.
- Monitored and managed inventory.
Education
Graduate - Marketing Communication Support
PXL University of Applied Sciences And Arts.
Hasselt06-2026
Bachelor - Business Management Allround
PXL University of Applied Sciences And Arts.
HasseltHigh School Diploma -
Campus De Helix
Maasmechelen06.2022
High School Diploma -
Campus De Helix
Maasmechelen06.2021
Skills
- Enthusiastic
- Communicative
- Ability to work under pressure
- Helpful
- Team player
- Eager to learn
- Customer-oriented
- Independent
- Perseverant
- Reliable
- Stress-resistant
- Computer skills
- Customer service
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Motivated attitude
- Communication skills
- Flexible
- Photoshop
Personal Information
- Date of Birth: 07/07/02
- Nationality: Belgian
Hobbies and Interests
I take great pleasure in listening to music, reading inspiring books, and attending concerts. Additionally, I enjoy spending time with my friends, exploring new destinations during vacations, stimulating my creativity with puzzles, and relaxing with a good movie.
Websites
Languages
Turkish
First Language
Dutch
Proficient (C2)
C2
English
Proficient (C2)
C2
French
Intermediate (B1)
B1
German
Upper Intermediate (B2)
B2
Spanish
Beginner
A1
Timeline
Sales Associate
Albert Heijn
01.2023 - Current
Accounting and Finance Intern
Value Retail Management Belgium
11.2022 - 06.2023
Sales Associate
Gamma
06.2022 - 11.2023
Customer Service
IPG callcenter
04.2021 - 04.2021
Hotel Receptionist
Terhills hotel
11.2020 - 06.2021
Receptionist at a Health Insurance
de Voorzorg
09.2019 - 03.2020
Graduate - Marketing Communication Support
PXL University of Applied Sciences And Arts.
Bachelor - Business Management Allround
PXL University of Applied Sciences And Arts.
High School Diploma -
Campus De Helix
High School Diploma -
Campus De Helix
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