Zaya Reineke
Rotterdam
Summary
Reliable Sales Associate with strengths in inventory management, teamwork, and customer service. Friendly, knowledgeable and hard-working collaborator with 8 years experience in retail and service environments. Flexible, upbeat, and approachable, with strong organizational and time management skills.
Overview
6
6
years of professional experience
Work History
Sales Associate
Papa's Tapas
Rotterdam
03.2024 - Current
- Engaged customers in friendly, professional dialogue.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
- Received and displayed product shipments on store retail shelves upon delivery.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Sales Associate
ZARA
Leiden
05.2022 - 11.2022
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Received, sorted, and processed incoming shipments according to established procedures.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Processed transactions using a point-of-sale system.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Customer Service Associate
Baskin-Robbins
Redwood City
05.2019 - 02.2021
- Addressed inquiries, resolved customer issues, and managed customer relations
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
- Stocking new inventory and organizing existing inventory
- Guiding and training new employees
- Completed daily closing duties, including cleaning.
Education
Psychology - Bachelors of Science
Universiteit Leiden
Leiden, ZH01-2025
Skills
- Fluent in English and German
- Proficient in Dutch and Spanish
- Food & Retail brand promotions
- Inventory control procedures
- Proficient in Excel, SPSS, and Google Sheets
- Sales expertise
- Cash register operation
- POS system operation
Timeline
Sales Associate
Papa's Tapas
03.2024 - Current
Sales Associate
ZARA
05.2022 - 11.2022
Customer Service Associate
Baskin-Robbins
05.2019 - 02.2021
Psychology - Bachelors of Science
Universiteit Leiden
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