ZACQY ALMAHDALY
Receptionist And Custumer Service
Amsterdam,NH
Summary
Dedicated as Hotel Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
7
7
years of professional experience
Work History
Hotel Front Office Receptionist
Hotel Van Gelder
Amsterdam , Netherlands
01.2018 - 02.2021
- Receptionist- Nachtdienst
- Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Improved communication between departments by acting as a liaison between guests and hotel services such as concierge, maintenance, or event planning teams.
- Developed strong relationships with guests, resulting in repeat business and positive online reviews.
Customer Service
Google - Syncreon
Amsterdam , Netherlands
12.2021 - 11.2022
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Exhibited excellent communications and customer service relations skills.
- Provided excellent customer service to subscribers and businesses.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Front Office Receptionist
Grand Hotel Downtown
Amsterdam, Netherlands
02.2022 - 11.2024
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Collected room deposits, fees, and payments.
- Interacted with customers by phone, email, or in-person to provide information.
- Supported business development efforts by actively promoting company services during client interactions at the reception area.
- Facilitated seamless communication between departments by acting as a reliable point of contact for internal staff members seeking assistance or information from the front office team.
- Optimized resource utilization by efficiently managing office supplies inventory and reordering when necessary.
Education
HBO, Management International Business Economics - undefined
10.2008 - 1 2011
LM Patra Jakarta - undefined
08.1997 - 8 2019
Language Course & Professional English Education - undefined
03.1994 - 3 1996
Skills
Nederlands, goed
Engels, goed
Arabisch, goed
Indonesisch, vloeiend
Computerkennis
Microsoft Excel, goed
Microsoft Windows, goed
Interacted with customers by phone, email, or in-person to provide information
Interacted with customers by phone, email, or in-person to provide information
Provided clerical support to company employees by copying, faxing, and filing documents
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Answered multi-line phone system and enthusiastically greeted callers
Problem-solving skills
Organization skills
Friendly Receptionist with background in various office settings Knowledgeable about security, service and clerical requirements Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills Responsible professional willing to go extra mile to assist others with solving problems
Timeline
Front Office Receptionist
Grand Hotel Downtown
02.2022 - 11.2024
Customer Service
Google - Syncreon
12.2021 - 11.2022
Hotel Front Office Receptionist
Hotel Van Gelder
01.2018 - 02.2021
HBO, Management International Business Economics - undefined
10.2008 - 1 2011
LM Patra Jakarta - undefined
08.1997 - 8 2019
Language Course & Professional English Education - undefined
03.1994 - 3 1996