Zachary Drake
St. John's
Summary
Operations professional with track record of maintaining high standards and delivering results in production environments. Proven ability to ensure smooth operations and uphold stringent safety protocols. Known for strong collaboration skills and adaptability to changing demands, with focus on precision and problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cremation Operator
Angel Paws Pet Cremation
03.2022 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained accurate records of clients'' financial transactions, ensuring data integrity within the company''s database.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Participated in cross-functional teams to address complex safety concerns, facilitating proactive solutions.
- Developed risk assessments for various job tasks, leading to the implementation of appropriate control measures.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Key Hair/Wig/Hair and Makeup Artist
Tada Events
10.2018 - Current
- Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
- Stayed current on trends and innovations within the beauty industry by attending conferences, trade shows, and continuing education courses.
- Ensured a smooth and efficient workflow during high-traffic event days by coordinating with fellow team members, leading to seamless execution of services.
- Expanded clientele base through consistent delivery of high-quality work paired with excellent customer service skills.
- Balanced creative freedom with adherence to strict deadlines in order to meet opening night expectations.
- Maintained a professional reputation by adhering to industry standards and ethics in all aspects of theater production.
- Established a strong artistic vision for each production, inspiring creative collaboration among the team members.
- Managed budgets effectively, ensuring high-quality productions while staying within financial constraints.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Developed project budgets and managed production costs.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Hair Stylist
Royal Beauty Suite
02.2018 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Mixed pigments and used proper techniques to achieve desired color.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Increased client base with innovative hairstyling techniques and trends.
- Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
- Developed loyalty program, encouraging repeat visits and fostering strong client base.
- Customized hair color formulations to create unique looks and enhance client's appearance.
- Answered phone calls and emails to schedule client appointments.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Sanitation Crew Member
Ocean Choice International
03.2021 - 08.2021
- Maintained neat, clean and sanitized work areas.
- Followed company and OSHA safety protocols for handling and disposing of hazardous materials.
- Reduced the risk of cross-contamination by properly cleaning and sanitizing equipment, surfaces, and utensils.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Reassembled production lines to restore production with minimal downtime.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Ensured proper disposal of waste materials according to company policies and environmental regulations, promoting eco-friendly practices.
- Improved overall facility cleanliness by diligently following established sanitation protocols and guidelines.
- Aided in the development of new sanitation procedures to address evolving industry standards and requirements.
- Completed in-depth cleaning of machinery to protect consumers from contamination and illness.
- Promoted a healthy work environment through thorough cleaning and sanitization of common areas such as break rooms and restrooms.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Performed routine inspections of work areas, identifying potential hazards or areas requiring attention for optimal cleanliness.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Worked effectively in fast-paced environments.
Factory Worker
Ocean Choice International
05.2013 - 08.2014
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Performed quality checks on finished products to identify and address discrepancies.
- Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
- Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
- Inspected materials before assembly to verify compliance of quality control standards.
- Loaded and unloaded raw materials from trucks, ensuring timely delivery for production needs.
- Conducted routine quality checks using precision measuring tools, guaranteeing high standards were met consistently.
- Reduced downtime by conducting preventive maintenance on machinery, ensuring smooth operations.
- Worked closely with other departments such as Quality Control or Logistics teams to ensure seamless coordination across all stages of manufacturing.
- Facilitated risk assessments prior to shooting complex scenes involving heavy lifting or suspension work – ensuring all safety protocols were in place before proceeding.
- Maintained a high level of physical fitness required for demanding shipboard duties including heavy lifting.
- Managed heavy lifting tasks without incident, employing proper body mechanics and adhering to safety guidelines.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Managed multiple tasks simultaneously while meeting tight deadlines, maintaining high-quality standards in all aspects of work performed.
- Maintained a safe work environment by adhering to strict safety protocols during packaging operations.
Education
No Degree - Hair Styling
Woodfords Training Center
Conception Bay South, NL05-2016
High School Diploma -
St. Kevin's High School
Goulds, NL06-2015
Skills
- Equipment operation
- Safety compliance
- Proactive Maintenance Strategies
- Process Improvement
- Service Excellence
- Conflict resolution
- Accurate Record Keeping
- Time management
- Effective Solution Development
- Strong Verbal Skills
- Physical Strength
- Reliable Work Performance
Languages
English
Professional Working
Certification
- Certified Pet Crematory Operator
- OHS Committee, WHS Representative and Designate Certification
Timeline
Cremation Operator
Angel Paws Pet Cremation
03.2022 - Current
Sanitation Crew Member
Ocean Choice International
03.2021 - 08.2021
Key Hair/Wig/Hair and Makeup Artist
Tada Events
10.2018 - Current
Hair Stylist
Royal Beauty Suite
02.2018 - Current
Factory Worker
Ocean Choice International
05.2013 - 08.2014
No Degree - Hair Styling
Woodfords Training Center
High School Diploma -
St. Kevin's High School
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