Yuvaraj Kumar S
IT Infra Team Lead
Hilversum
Summary
A highly self motivated professional with a strong background of Computer Science Engineering and Management. Experienced in End User Services, Digital Workplace,ITIL & Service Delivery for more than 10 years.Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Infra Team Lead
Cognizant Technology Solutions Benelux - Netherlands
09.2017 - Current
- Handling IT - Operations on infra teams globally
- Responsible for Configuring/ Deploying Thin Clients in entire campus and Administrating via WMS
- Responsible for Configuring / Deploying Laptops & MacBook and administrating via Intune/JAMF.
- Pre provisioning/White Glove deployment using Intune
- Responsible for exhibiting Consistency in SLA's and KPI's.
- Responsible to build & drive people, process & technology aspects in the EUS space.
- Responsible for Managing and Maintaining all VC Devices in the Campus Globally
- End-responsible for IT Service, service levels, and relevant communication to larger organization, from engineers to senior management team.
- Knowledge and experience in the field of workplace Security (monitoring) solutions.
- Responsible for Global IT Assets Management
- Escalation point for all issues related to End User Services
- Life Cycle Management and Security Updates for all tools/technologies in the EUS space
- ITILV3 certified.
- Security Hardening for Windows 10 /MacBook– CIS standards
- Experienced in ITSM Tools like Service Now and BMC Remedy.
- Collaborate with Technical Team to resolve Complex problems, improve operations and provide exceptional customer service.
- Provide excellent service and attention to customers in face-to-face encounters and through phone conversations.
Senior Subject Matter Expert
Cognizant Technology Solutions India Pvt Ltd
02.2015 - 08.2017
- Working for CIS - Internal (Cognizant Infrastructure Services).
- Responsible for treatment of technical escalations within given deadlines (SLA).
- Responsible for educating and Training L0 & L1 associate with Process and System.
- Professionalised on ITIL Process and methods.
- Handled PAN India/ ROW IT Assets Management - Software/ Hardware Requests.
- Yellow Belt Certified in Six Sigma.
- Created agenda, materials and communications for team meetings.
Territory Head
Sollet Soft Solutions Pvt Ltd
08.2013 - 02.2015
- Planning, developing , organizing Marketing /Sales policies and campaigns to support sales objectives.
- Advising executives and clients on advertising strategies and campaigns to reach target markets, creating consumer awareness and effectively promoting attributes of goods and services.
- Commissioning and undertaking market research to identify market opportunities for new and.
- Advising on all elements of marketing such as product mix, pricing, advertising and sales.
- Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
Project Coordinator
Sollet Soft Solutions Pvt Ltd
09.2012 - 08.2013
- Services through branchless Banking/financial inclusion.
- Payment solutions for Banks.
- G2C Payments (NREGA, Pensions, Tribal etc).
- Rural/Micro Insurance Services through Agents.
- Services for Education Institutions.
- Prepared presentations for customers and staff members detailing project scope, progress and results.
- Documented all labor hours and budget expenses for project.
- Assessed, monitored and reported on work progression.
Education
MBA - Operations
SRM University
Chennai,India 01.2010 - 2012.01
Bachelor of Engineering (B.E) - Computer Engineering
Anna University
Chennai,India 01.2006 - 2010.01
Skills
- M365 Complete Tenant Administration
Certification
Microsoft 365 Certified: Administrator Expert
Accomplishments
- Handed/Supported multiple major migrations for clients.
- Best Lead of the Year - 2016 - Cognizant Technology Solutions.
- Best Employee of the year - 2014 - Sollet Soft Solutions Pvt Ltd
- Enabled Automation in the required areas and ensured FTE savings.
Timeline
Microsoft 365 Certified: Administrator Expert
03-2024
Microsoft 365 Certified: Endpoint Administrator Associate
09-2023
Infra Team Lead
Cognizant Technology Solutions Benelux - Netherlands
09.2017 - Current
Senior Subject Matter Expert
Cognizant Technology Solutions India Pvt Ltd
02.2015 - 08.2017
Territory Head
Sollet Soft Solutions Pvt Ltd
08.2013 - 02.2015
Project Coordinator
Sollet Soft Solutions Pvt Ltd
09.2012 - 08.2013
MBA - Operations
SRM University
01.2010 - 2012.01
Bachelor of Engineering (B.E) - Computer Engineering
Anna University
01.2006 - 2010.01
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