Yohann JULLIEN
Purmerend
Summary
Recognized for creating a collaborative atmosphere, I have built a strong reputation for dependability and flexibility. My confident and articulate communication style, along with an enthusiastic and insightful approach, is well-known. With extensive experience in team leadership, strategic planning, and operational management, I effectively utilize communication and organizational skills to drive project success. Throughout my career, I consistently fostered productive work environments and achieved goals.
Overview
14
14
years of professional experience
Work History
Learning & Development Specialist
FlatexDEGIRO
03.2021 - Current
- Design, develop, and implement global training programs, workshops, and eLearning modules
- Identify training needs and create new initiatives to improve existing programs
- Collaborate with internal stakeholders and external partners to deliver high-quality training
- Manage training programs for senior management and coordinate with external training providers
- Proficient in SAP and Salesforce
Assistant Trader
FlatexDEGIRO
03.2020 - 03.2021
- Assisted customers throughout their lifecycle, including onboarding, KYC, and EDD processes
- Supported clients with platform usage, corporate actions, transfers, and trading disputes
- Acted as a liaison between departments to ensure smooth operations within the international organization
Fashion Advisor Support
BESTSELLER
07.2016 - 02.2018
- Provided customer support and resolved issues for B2C clients
- Collaborated with the Customer Service Manager to recruit new agents for French and UK markets
- Managed logistics, warehouse operations, and shipping processes for ecommerce
- Coordinated marketplace activities and returns/refunds for the French market
- Worked closely with Product Management to refine product features and improve customer satisfaction
Cook
PLATO LOCO Caribbean Cuisine
01.2016 - 05.2016
- Prepared meals according to recipes, including special dietary requirements
- Maintained kitchen equipment and coordinated food supply deliveries
Back Office & Travel Advisor Support
TRAVELBIRD
03.2015 - 01.2016
- Managed bookings and negotiated with partners (e.g., Hertz, KLM, Ryanair)
- Handled Global Distribution Systems (GDS) for hotel, flight, and car reservations
- Led a team of 4, providing customer support and travel advice
Sales & Technical Support
WESTERN DIGITAL
05.2011 - 06.2013
- Sold Western Digital products and provided technical support to clients
- Managed RMA (Return Merchandise Authorization) processes
Education
Intensive English Program -
Georgia Tech University
03.2011
Professional Degree in Sales Merchant Action -
CIEFA IGS Paris
01.2010
Skills
- French
- English
- Soft skills training
- Business needs analysis
- SAP
- Leadership development
- Salesforce
- Coaching and development
- Microsoft Office
- Orientation and onboarding
- E-learning design
- Organizational development
- Career development
- Oracle
- Training material development
- Zendesk
- Right Now
- Tradebite
- Adyen
- Contract negotiation
- Problem-solving
- Teamwork and collaboration
- Organizational skills
Hobbies and Interests
- Basketball
- American Football
- Dance Choreography (Contemporary, Jazz, Hip Hop)
- Event Management
Event Planner
The love and the passion to host and organize gathering events, any type of events like; (catering, office breakfast or dinner events, team outing etc..)
Timeline
Learning & Development Specialist
FlatexDEGIRO
03.2021 - Current
Assistant Trader
FlatexDEGIRO
03.2020 - 03.2021
Fashion Advisor Support
BESTSELLER
07.2016 - 02.2018
Cook
PLATO LOCO Caribbean Cuisine
01.2016 - 05.2016
Back Office & Travel Advisor Support
TRAVELBIRD
03.2015 - 01.2016
Sales & Technical Support
WESTERN DIGITAL
05.2011 - 06.2013
Professional Degree in Sales Merchant Action -
CIEFA IGS Paris
Intensive English Program -
Georgia Tech University
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