Yildiz Middel
IT Service Delivery And Project Manager
Rodenrijs,ZH
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings more than 15 years of valuable business & IT stakeholder management and project management to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Technical Application Management Coordinator
Viterra
01.2023 - 12.2023
- Created a department communication strategy and enabled productive outcomes for the changes & projects delivered by the Infrastructure (IT OPS) department.
- Supported both ITOPS and PMO ensuring that milestones were met and deadlines were adhered to.
- Managed projects in AWS, Oracle Exadata and Disaster Recovery
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
IT Service Delivery Manager
Maersk Line
02.2015 - 07.2021
- In the Maersk Technology’s supply chain and logistics division I was responsible and accountable for the application lifecycle management for the global logistics & supply chain portfolio with 10,000 users and external customers.
- Spearheaded the adoption of best practices in IT service management through regular reviews and audits of existing processes, ensuring compliance with ITIL framework.
- Planned and managed decommissioning, disaster recovery and various infrastructure & application projects.
- Fostered collaboration among diverse technical teams through effective communication channels that facilitated knowledge sharing and streamlined problem solving.
- Successfully built, managed and coached a team of Application Managers in Manila, Philippines(offshore) and in The Hague.
- Recruitment of new talent, coaching and mentoring existing and new team members, their performance management and active career development.
IT Business Analyst
TAV Airports Holding
01.2012 - 01.2015
- Ensured proper change management procedures were followed during system upgrades, reducing risk of disruption or data loss.
- Acquired my ITIL and PMP certifications
- Improved business processes by analyzing system requirements and implementing IT solutions.
- Continuously researched emerging IT trends to stay current with industry developments and recommend innovative solutions for business challenges.
- Collaborated with cross-functional teams to deliver comprehensive IT solutions, resulting in improved organizational performance.
Business Development Manager
4S Technologies
09.2010 - 12.2011
- Generated new software sales business with marketing initiatives and strategic plans.
- Reached out to potential customers (C-level executives).
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
IT System Analyst
Maersk Line
01.2008 - 03.2010
- After building the backbone of my business acumen in Turkey, I moved to Denmark to an expat role at Maersk Global IT.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Collaborated with cross-functional teams to ensure timely project delivery and client satisfaction.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
Customer Service Manager
Maersk Line
12.2002 - 01.2008
- Started at Maersk in Customer Service department. I gained extensive customer service & sales experience in container and logistics business.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
Master of Science - IT in Management
Sabanci University
Istanbul 09.2006 - 09.2007
BBA - Business Management
9 Eylul University
Izmir 09.1998 - 06.2002
Skills
PROFESSIONAL SKILLS
IT Service Delivery Management
IT Project Management
Team Management (Diverse, Remote and Onshore)
Business Stakeholder Management
Soft Skills
Servant Leadership
Result-oriented
Customer centric
Design thinking oriented
Problem solver, mediator
Software Skills
Service Now, Jira, Miro & Slack
ERP Systems knowledge
Art History & Volunteering
Attended art history courses & arranging regular museum visits with friends.
Volunteered at a museum in Delft for a short period.
I have other volunteering experience in women's organizations & at the school of my kids.
Timeline
Technical Application Management Coordinator
Viterra
01.2023 - 12.2023
IT Service Delivery Manager
Maersk Line
02.2015 - 07.2021
IT Business Analyst
TAV Airports Holding
01.2012 - 01.2015
Business Development Manager
4S Technologies
09.2010 - 12.2011
IT System Analyst
Maersk Line
01.2008 - 03.2010
Master of Science - IT in Management
Sabanci University
09.2006 - 09.2007
Customer Service Manager
Maersk Line
12.2002 - 01.2008
BBA - Business Management
9 Eylul University
09.1998 - 06.2002
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