Yasin Kbiri
International Business Student
VLIJMEN
Summary
As an International business student at Avans University of Applied Sciences, I have built a broad understanding of global company dynamics, with a focus on Sales, data analysis, and cross-cultural management. In the past 2 years, I have gained practical experience through projects from real-life cases, and internships, which have increased my skills in market analysis, negotiations, and research visualization. My academic, practical, and work experience have enabled me to contribute to diverse business environments, and I’m eager to apply my skills to drive business success.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Sales Advisor
Bochane
04.2023 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Increased sales by establishing rapport with customers and identifying their needs.
- Demonstrated features, answered questions and offered solutions.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Customer Support Specialist
Teleperformance
03.2022 - 06.2022
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - International Business
Avans University of Applied Sciences
's-Hertogenbosch 04.2001 -
High School Diploma -
D'Oultremontcollege
Drunen 09.2019 - 06.2021
Skills
Product Demonstrations
Customer service experience
Sales experience
Building rapport
Objection handling
Microsoft Excel
Qualitative Research
Timeline
Sales Advisor
Bochane
04.2023 - Current
Customer Support Specialist
Teleperformance
03.2022 - 06.2022
High School Diploma -
D'Oultremontcollege
09.2019 - 06.2021
Bachelor of Science - International Business
Avans University of Applied Sciences
04.2001 -
Similar Profiles
Emilia JegorowEmilia Jegorow
Operations Specialist at Ceva Logistics EServices B. V.Operations Specialist at Ceva Logistics EServices B. V.
Seal EsseveldSeal Esseveld
International Management Trainee (Full Time) at Van Hessen B.V.International Management Trainee (Full Time) at Van Hessen B.V.
Andres LiranzoAndres Liranzo
Sales Advisor at Mercedes-BenzSales Advisor at Mercedes-Benz