YASER AL-LAHAM
Riyadh
Summary
Driven Systems Administrator with five years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Meticulous System Administrator with experience in [Type] system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
System Administrator
ATCC
10.2018 - Current
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Evaluated emerging technologies for relevance within the organization''s infrastructure, making recommendations based on potential benefits or risks involved with adoption/integration processes.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Diagnosed and executed resolution for network and server issues.
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Installed and configured network printers and other peripheral devices.
- Implemented and maintained virtual private networks.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Migrated data from legacy system to [Software] databases.
- Completed reports detailing network and systems performance and downtime issues.
- Provisioned new software and hardware for use, following established security policies.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
IT Help Desk Technician
Inookeen IT Company
03.2012 - 02.2017
- Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
- Developed technical documentation for internal use, simplifying processes for team members and end-users alike.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Streamlined help desk operations by implementing an effective ticket management system.
- Assisted in system migrations, ensuring minimal downtime and a smooth transition for all users involved.
- Contributed to disaster recovery planning efforts, safeguarding critical data against potential loss or corruption.
- Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
- Bolstered cybersecurity measures by regularly updating antivirus software and educating employees about phishing threats.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Increased system efficiency through the implementation of proactive maintenance measures and regular updates.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Assisted with updating technical support best practices for use by team.
- Promoted efficiency among departments with prompt resolution of system issues.
Education
Information Technology
Arab Open University
Riyadh, Saudi Arabia04.2016
Skills
- Performance Testing
- Technical solution development
- Project Management
- System monitoring
- Software Installation
- Capacity Planning
- Desktop troubleshooting
- Hardware troubleshooting
- System updates
- Technical Support
- Scripting Languages
- Linux Certification
- Network Administration
- Mainframe Backups
- Hardware and software installation
- Network Troubleshooting
- Server Management
- Virtualization Technologies
- Server maintenance
- Remote Access
- Windows administration
- User Management
- Backup Management
- User Training
- Hardware Installation
- Wireless Networking
- Security Protocols
- Software Management
- Network Security
- Cisco CCNA Certification
- IP Addressing and Subnetting
Certification
- Linux Redhat License
- MCSA Licenes
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
System Administrator
ATCC
10.2018 - Current
IT Help Desk Technician
Inookeen IT Company
03.2012 - 02.2017
Information Technology
Arab Open University
- Linux Redhat License
- MCSA Licenes
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