Yanard Archer
Amsterdam
Summary
Experienced with overseeing night operations in hotel setting, ensuring smooth and efficient processes. Utilizes excellent leadership and communication skills to manage staff effectively and address guest needs promptly. Track record of maintaining high standards of safety and security, ensuring pleasant and secure environment for all guests.
Overview
23
23
years of professional experience
Work History
Night Manager TDC
Ambassade hotel / The Dylan Hotel
01.2015 - 01.2025
- Night Manager (high segment /5 stars) responsible for operation of business during the night shift
- Leading and managing the front desk during the evening hours, checking in/out of guests, preparing work for the day team, acting as manager during shifts, directing staff, Concierge tasks such as handling guest requests during the night, performing the full night audit
- Maintaining safety procedures and responding to emergencies
Airline Reservation Employee
Air Transat
01.2011 - 01.2015
- Taking calls and internet queries from customers and Travel agencies looking to book flights to Canada, Giving information about layovers, availability dates and cost of bookings, Assisting with rebooking of itinerary changes and cancelling of reservations
- Active sales of partnered hotel and or rental car services
- Giving suggestions and information about accommodations, flights and car rental, Direct working with the finance department for the calculated refunds and fee’s
Customer service Representative
Benelux ECCO SHOES
01.2009 - 01.2011
- First point of contact to Ecco shoes distributors, selling points, and end-users, Responsible for order: placement, processing distributing invoicing and crediting for Benelux
- Handling escalations, delivering tracking and tracing, and pick-ups by DHL
- Handling of complaints and correspondence for retail clients and members of public
- Tech support Ecco intranet retail website and providing passwords and log-in details
- Main assistant to Sales Account managers
Designer
Gasole – Apparel and Prints designer (project base)
01.2007 - 01.2009
- Designing Sportswear for an established Dutch sports brand
- Responsible for production, manufacturing and distribution of the new line
- Analyzing market trends and design samples for new collections Maintaining website and production/photographing collection Organized Fashion show to promote the line
- Sales and representing Gasole on trade fairs like Monterey Fashion week See: http://www.flickr.com/photos/9musasmyst/sets/72157622231202094
Networker and Relations center
RCM EMEA NV - Global Incident Management
01.2006 - 01.2007
- The ability to comprehend concurrent administrative and technical information
- Initiate Escalations Process when response time is in jeopardy Responsible for ensuring customer specific processes and procedures are followed
- Interaction and policing of all levels of customer service activities
- Development of accountabilities and relationships with critical customer accounts and enhanced/premium service accounts
- In dept understanding of customer processes and applicable technical procedures
- Responsible for providing reports on all aspects of team performance within respective area
- Regularly provided reports to the customers about the SLA
- Responsible for providing management information relating to escalations and training levels
- Interaction and policing of all levels of customer service activities
Technical support specialist
RCM EMEA BV - Technical support specialist1st level
01.2005 - 01.2006
- JDW is one of UK’s most popular food & drink chains, with over640 free houses My main task was system support for the sales system
- Providing first level solutions to end-user such as passwords, login entries and quick fixes Furthermore escalating and dispatching calls to2nd level support and field/site Finally providing information concerning general IT, price, product and promotion, queries
Help Desk Agent
Sykes Enterprises
01.2005 - 01.2004
- Dyme is the world’s leading label making brand providing professional, efficient and low-cost labeling products
- Main task as helpdesk Technical Agent is to acknowledge research and give solutions to the technical queries, supporting the various machines plus their software, providing information about innovations, website, machines and software customer care towards warranties and guarantees
- Gathering Data for future campaigns and strategies development
Customer Service
Sykes Enterprises
01.2003 - 01.2004
- Main task answering enquires from client and customers, direct contact with German, Swiss, Dutch, Spanish and English customers
- Also informing on the range of products and status of memberships/partnerships Verification of finance details on different transactions of Nike iD products Supporting Nike iD Websites and controlling chat messages board Providing right Client processing for products of Nike Presenting monthly reports and target achievement levels to client
Customer Support Representative
Sykes Sharper
01.2002 - 01.2003
- Main tasks: dealing with phone and on-line enquiries on the Sharper Image products Registrations of products in an online data-base Refunding system to customers using bank and carriers services to provide the most safe and proper service to the customers
Gate Duty Officer
British Airlines
01.2002 - 01.2003
- Creating and organizing team schedules Managing Flights for BA on all pre and after boarding procedures Connecting aero bridges to arriving aircrafts Passengers at Gate service in terms of check in and security procedures Direct responsibility for refueling, catering and cleaning teams Relay of flight information, ballast, weather reports and planning purposes of the cabin crew Fulfillment of boarding procedures and ticketing management from issuing till final check-in Supplying information regarding push back and slot times to cockpit personnel
Education
Basis Diploma Beveiliging -
High Risk Flights (HRF) - undefined
Koninklijke Marechaussee
Basis Opleiding Security Schiphol (BOSS) - undefined
Koninklijke Marechaussee
Algemene Ondernemings Vaardigheden (AOV) - undefined
Amsterdam College
Courses Word for Windows, WP5.1, Win3.11, Win95, Dos6.1 - undefined
HBO - undefined
Hoge School der Schone Kunsten – Utrecht Afdeling Fotografie / Audiovisuele Vormgeving
HAVO - undefined
Stage - undefined
Jens Grundman Fotografie “ZOOM” Video Facilities – Barcelona
01.1991
Skills
- Contemporary office and design software such as Microsoft Word, Excel, Outlook, SAP, CRM Data bases, Gems Siebel Data Base,Remedy base software, DCS D1, Photoshop / basic CorelDraw / Power point/ basic Mac skills Security Systems: DPRS, DCS, CISS, Aysis, Vivid, X-Ray Company related courses: Gasper Operator Training Inside the ATM hardware overview, ATM Incident Management Service Delivery Kit, CE Reporting Standards
Written and Spoken Knowledge of Languages
Dutch: Mother language
German, English, Spanish: Fluent written and spoken (same as native)
French: Basic knowledge
References
Floris, Vermeulen, 00310615179533
Timeline
Night Manager TDC
Ambassade hotel / The Dylan Hotel
01.2015 - 01.2025
Airline Reservation Employee
Air Transat
01.2011 - 01.2015
Customer service Representative
Benelux ECCO SHOES
01.2009 - 01.2011
Designer
Gasole – Apparel and Prints designer (project base)
01.2007 - 01.2009
Networker and Relations center
RCM EMEA NV - Global Incident Management
01.2006 - 01.2007
Technical support specialist
RCM EMEA BV - Technical support specialist1st level
01.2005 - 01.2006
Help Desk Agent
Sykes Enterprises
01.2005 - 01.2004
Customer Service
Sykes Enterprises
01.2003 - 01.2004
Customer Support Representative
Sykes Sharper
01.2002 - 01.2003
Gate Duty Officer
British Airlines
01.2002 - 01.2003
High Risk Flights (HRF) - undefined
Koninklijke Marechaussee
Basis Opleiding Security Schiphol (BOSS) - undefined
Koninklijke Marechaussee
Algemene Ondernemings Vaardigheden (AOV) - undefined
Amsterdam College
Courses Word for Windows, WP5.1, Win3.11, Win95, Dos6.1 - undefined
HBO - undefined
Hoge School der Schone Kunsten – Utrecht Afdeling Fotografie / Audiovisuele Vormgeving
HAVO - undefined
Stage - undefined
Jens Grundman Fotografie “ZOOM” Video Facilities – Barcelona
Basis Diploma Beveiliging -
Similar Profiles
MURTAJA ALTAMEEMIMURTAJA ALTAMEEMI
Front office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotelFront office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotel
PRIYANKA PATILPRIYANKA PATIL
Housekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT HotelHousekeeping Room Attendant at Park Hotel (2018), Hilton Hotel (2018), QT Hotel
Muthu SelvamMuthu Selvam
NA at Mosaic Hotel, The Park Hotel, Poppy's HotelNA at Mosaic Hotel, The Park Hotel, Poppy's Hotel
ELSA SÁNCHEZ-ROS GÓMEZ-MILLÁNELSA SÁNCHEZ-ROS GÓMEZ-MILLÁN
CDD / KYC Analyst at STX CommoditiesCDD / KYC Analyst at STX Commodities
Marie AbrahamMarie Abraham
Associate Director, Program Management at Medscape EducationAssociate Director, Program Management at Medscape Education