Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
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Yana Ivashchenko

Yana Ivashchenko

Los Angeles, CA

Overview

2
2
years of professional experience

Work History

Sales Assistant

Primark
05.2024 - 09.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Processed transactions quickly and accurately, enhancing the overall customer experience.
  • Assisted in maintaining a well-stocked and visually appealing store, resulting in higher sales.

UX/UI Designer

Eleken / Pragmatic Design Agency for SaaS
05.2022 - 02.2024
  • Fully and successfully self-curated the process of creating 3 SaaS products from scratch.
  • Established style guides and pattern libraries to maintain consistency throughout product interfaces and branding materials.
  • Translated concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences for SaaS product development.
  • Facilitated the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
  • Ability to work independently work with clients, understand detailed requirements and design complete user experiences that meet their needs and vision.
  • Conducted training sessions on a particular topic, leveraging expertise and experience to impart knowledge to the colleagues.
  • Collaborate with the marketing team, and internal and external designers to ensure the creation and delivery of tailored experiences for the digital user.

Education

Bachelor of Science - Political Science

Ukrainian Catholic University
Lviv, Ukraine
06.2024

Erasmus+ Exchange

Tilburg University
Tilburg, Netherlands
01.2024

Skills

  • Adaptability
  • Project Management
  • Wireframing and Prototype Design
  • User Research
  • Visual design
  • Design thinking
  • Figma proficiency
  • Teamwork and Collaboration
  • Reliability
  • Effective Communication
  • Patience and Empathy
  • Customer Assistance

Languages

Ukrainian
Native language
English
Advanced
C1
German
Elementary
A2

Hobbies

Yoga, DJing, Cycling

Timeline

Sales Assistant

Primark
05.2024 - 09.2024

UX/UI Designer

Eleken / Pragmatic Design Agency for SaaS
05.2022 - 02.2024

Bachelor of Science - Political Science

Ukrainian Catholic University

Erasmus+ Exchange

Tilburg University

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Yana Ivashchenko