Ya-Ting Reidsma-Kang
Senior Account Manager
's-Gravenhage
Summary
Dynamic Senior Account Manager with a proven track record at Diamond Flower Information B.V., excelling in client relationship building and sales forecasting. Achieved consistent quarterly sales targets while enhancing customer satisfaction through proactive problem-solving and effective account management. Skilled in leading teams and fostering collaboration across departments to drive revenue growth.
Overview
21
21
years of professional experience
3
3
Languages
Work History
Senior Account Manager, Inside Sales
Diamond Flower Information B.V.
07.2014 - Current
- Developed and implemented sales strategies to increase revenue.
- Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
- Coordinated onboarding efforts for new team members, providing mentorship and guidance as they acclimated to their roles.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
- Consistently met or exceeded quarterly sales targets by diligently monitoring progress toward goals.
- Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
- Maintained a high level of product knowledge, enabling confident and informed sales presentations to potential clients.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Worked closely with other departments to promote products and marketing campaigns.
Sales Development Representative
Innolux Technology Europe B.V.
06.2012 - 09.2013
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Organized and led product demonstrations for prospects, showcasing features that met their specific business needs.
Sales Assistant
GRACIOUS COMPANY Ltd.
07.2007 - 05.2011
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Customer Care Representative
IBM IBM International Business Machine Corporation
10.2004 - 04.2007
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
Education
Bachelor of Science - Adult And Continuing Education (BSc)
National Chung Cheng University,
Taiwan 04.2001 -
Skills
Objection handling
Customer relationship building
Sales team leadership
Customer service management
Client support
Account management
Sales forecasting
Teamwork and collaboration
Customer service
Problem-solving
Multitasking
Operations management
Timeline
Senior Account Manager, Inside Sales
Diamond Flower Information B.V.
07.2014 - Current
Sales Development Representative
Innolux Technology Europe B.V.
06.2012 - 09.2013
Sales Assistant
GRACIOUS COMPANY Ltd.
07.2007 - 05.2011
Customer Care Representative
IBM IBM International Business Machine Corporation
10.2004 - 04.2007
Bachelor of Science - Adult And Continuing Education (BSc)
National Chung Cheng University,
04.2001 -
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