Wouter Van Alphen
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Call Center Customer Service Representative
Webhelp
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Cocktail Bartender
Brandfuture
07.2022 - Current
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Debt Collector Agent
CollectMasters
10.2021 - 04.2023
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maximized performance by monitoring daily activities and mentoring team members.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
O.R.S. Lek En Linge
Culemborg, Nederland05.2020
Skills
- Credit and Cash Transactions
- Sales Expertise
- Account Maintenance
- Information Updates
- Issue Resolution
- Public Speaking
- Self-Motivated
- Active Listening
- Multitasking Abilities
- Planning and Coordination
- Training and Development
Languages
Dutch
Native language
English
Advanced
C1
French
Elementary
A2
German
Beginner
A1
Timeline
Call Center Customer Service Representative
Webhelp
09.2023 - Current
Cocktail Bartender
Brandfuture
07.2022 - Current
Debt Collector Agent
CollectMasters
10.2021 - 04.2023
High School Diploma -
O.R.S. Lek En Linge
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