William El Choufi
Sales and Customer Service
Beirut
Do one thing every day that scares you.
Anonymous
Languages
Arabic
Native language
English
Proficient
C2
French
Advanced
C1
Spanish
Elementary
A2
Summary
Results-driven professional with almost 4 years of experience in customer service and sales.
Proven track record of providing exceptional customer experiences and exceeding sales targets.
Strong communicator and listener with a passion for improving my skills to better serve customers and clients in any domain.
Aspiring to take on new challenges and advance my career in dynamic and fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Sada Wadi Al Taym.
04.2022 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and payment details.
Sales Associate
ANG - Abou Najem Group
03.2021 - 12.2021
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained records related to sales, returns and inventory availability.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
Sales Associate
CLASSIC.S Mobile Store
06.2019 - 03.2021
- Helping customers make a purchase
- Making sure they are getting the best service possible
- Gathering after sale reviews about the product, service from the customer themselves .
- Provided positive first impressions to welcome existing, new and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
Cashier
Outlet Stores
02.2019 - 06.2019
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items and join reward programs.
- Dealt with different kinds of customers and know how to deal with them individually according to their needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Inventory Associate
P-SIDE Men's Clothing.
09.2018 - 02.2019
- Maintained inventory count, tracked usage and documented variances.
- Managed inventory storage in clean and organized fashion.
- Completed physical inventory counts each week.
- Kept up-to-date on store, shelf and order availability of products.
- Worked with team members to understand supply needs and bring levels within desired tolerances.
Supermarket Employee
Nammour Supermarket
03.2017 - 11.2017
- Pleasantly greeted customers and helped them locate and buy products.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Displayed merchandise by arranging in appealing ways.
Skills
- Exceptional Communicator
- Customer Service and Assistance
- Customer Service
- Presenting Solutions
- Complaint Escalation
- Inventory Control
- Closing Sales
- Understanding Customer Needs
- Collaborative Environments
- Cultural Awareness
Accomplishments
- 2020 – First Aid Course
- 2020 – Rapid Red Cross
- Response
- 2022 – Disaster Management
- Course
- 2022 – Lebanese Red Cross DMU
- Volunteer
- 2022 – WASH Response Course,
- Lebanese Red Cross
- 2021-2022 – Various Crypto,
- Entrepreneurship Online Courses
- FREELANCE SOCIAL MEDIA MANAGER
- The Express E-Shop, A newly launched e commerce website handling social media pages, content creation and posting.
Education
High School Diploma -
04.2018
GED -
11.2018
BBA - Business Administration And Management
02.2024
- Received a Scholarship.
- Continuing education in Business Administration and Management.
- Former GoalKeeper for MUBS's Football Team.
Online Credited Course - Social Psychology
01.2023
- Completed online courses on Social Psychology
Working Out, Photography, Reading.
I love working out because it makes me feel strong and energized. It also helps me clear my mind and relieve stress. Taking pictures of nature is a passion of mine because it allows me to appreciate the beauty of the world and capture it forever. I also love reading books as a hobby because it helps me to escape reality and immerse myself in different worlds and perspectives. Reading also helps me to learn new things and expand my understanding of the world. These hobbies bring a sense of balance and fulfillment to my life.
Timeline
Customer Service Associate - Sada Wadi Al Taym.
04.2022 - Current
Sales Associate - ANG - Abou Najem Group
03.2021 - 12.2021
Sales Associate - CLASSIC.S Mobile Store
06.2019 - 03.2021
Cashier - Outlet Stores
02.2019 - 06.2019
Inventory Associate - P-SIDE Men's Clothing.
09.2018 - 02.2019
Supermarket Employee - Nammour Supermarket
03.2017 - 11.2017
Hasbaya National Highschool - High School Diploma,
MODERN UNIVERSITY OF BUSINESS AND SCIENCE - GED,
Modern University Of Business And Science - BBA, Business Administration And Management
Michigan University - Online Credited Course, Social Psychology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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