Willemijn Van Stapele
Nieuw-Vennep
Summary
Driven Assistant Manager with a proven track record at Proeflokaal Bregje, enhancing customer satisfaction and streamlining operations. Excelled in staff supervision and customer service, demonstrating exceptional team leadership and problem resolution skills. Achieved significant improvements in service quality and operational efficiency, fostering a collaborative and results-driven work environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Proeflokaal Bregje
06.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
Barista
C'est La Vi
02.2019 - 02.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Field Hockey Trainer/Coach
M.H.C. De Kikkers
08.2017 - 01.2019
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional training on equipment use, focusing on fun and safety.
- Coached kids on best practices, providing help to support their growth and fun experience.
Education
Bachelor of Economics And Business Economics - Economics And Business Economics
University of Amsterdam
Amsterdam07.2025
High School Diploma -
Herbert Vissers College
Nieuw-Vennep06.2022
Skills
- Staff Supervision
- Cost Control
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Problem Resolution
- Decision-Making
- Work Planning and Prioritization
Field Hockey
I have been playing field hockey for fifteen years, of which ten years highly competitive. The last five years has been in a team of close friends but still competitively. One of our biggest achievements is playing in the highest division of the indoor hockey competition last year.
horse riding
I have been horse riding for 14 years at a stable and I am now caring for and riding a horse owned by a lady that has had medical problems with which she cannot ride the horse herself.
Languages
Dutch
Native language
English
Advanced
C1
Timeline
Assistant Manager
Proeflokaal Bregje
06.2021 - Current
Barista
C'est La Vi
02.2019 - 02.2021
Field Hockey Trainer/Coach
M.H.C. De Kikkers
08.2017 - 01.2019
Bachelor of Economics And Business Economics - Economics And Business Economics
University of Amsterdam
High School Diploma -
Herbert Vissers College
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