Dynamic shift leader with a proven track record at Foodhallen, adept at fostering a positive team culture and resolving customer issues with innovative solutions. Skilled in training staff and managing high-pressure environments, I bring adaptability and critical thinking to enhance service quality and operational efficiency.
Collaborated with my team to maintain consistent standards and a positive workplace culture. I trained new employees, delegated tasks, and resolved customer complaints with thoughtful solutions. At the end of each shift, I prepared summary reports for my supervisor and communicated regularly on our goals and progress.
A 10-week fulltime Practical Training at Hotelschool The Hague in various outlets including kitchen, housekeeping, restaurants and front office.
Efficiently managed high customer volumes during busy events and weekends, offering personalized drink recommendations. I also assisted in training staff, sharing my bartending expertise and customer service tips.
Mastered cocktail recipes to offer personalized recommendations, kept the bar clean by following sanitation guidelines, and was responsible for inventory management to ensure timely stock replenishment.
BHV (Workplace Safety and First Aid Training)