Willem Bakker
Zwolle
Summary
Experienced team manager with +4 years of experience in managing teams in a fast-spaced, dynamic and demanding environment requiring strong organizational, technical and interpersonal skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Data Center Technician Manager
Microsoft
03.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved team productivity through effective communication, training, and performance evaluations.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Collaborated with stakeholders to establish clear objectives and align data center strategies with business goals.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Senior Data Center Technician
Microsoft
06.2017 - 02.2020
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.
- Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
- Reduced downtime for clients by swiftly addressing technical issues and performing maintenance on servers.
- Identified and reported problem devices and replaced defective parts.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Assisted with the planning of resources.
- Mentored colleagues providing valuable technical knowledge-sharing opportunities that fostered a supportive work culture within the team.
Data Center Technician
ATOS IT Services And Solutions
06.2014 - 05.2017
Data Center Operations Technician
Siemens
06.2008 - 05.2014
Education
IT System Administrator
ROC Zadkine
Rotterdam, Netherlands06.2008
Skills
- Customer Focus
- Motivational Abilities
- Performance Coaching
- Operational Excellence
- Teamwork and Collaboration
- Employee Coaching and Mentoring
- Operations Management
- Decision-Making
- Complex Problem-Solving
- Performance Management
Certification
- EXIN EPI CDFOM - Certified Data Center Facilities Operations Manager.
- EXIN EPI CDCP - Certified Data Center Professional
- PRINCE2 Foundation
- CompTIA Server+
Languages
Dutch
Native language
English
Upper intermediate
B2
Timeline
Data Center Technician Manager
Microsoft
03.2020 - Current
Senior Data Center Technician
Microsoft
06.2017 - 02.2020
Data Center Technician
ATOS IT Services And Solutions
06.2014 - 05.2017
Data Center Operations Technician
Siemens
06.2008 - 05.2014
IT System Administrator
ROC Zadkine
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