Wilko Bakker

Worked together with multiple Product Owners, Business stake holders and developers to make the Bose reseller portal as a self-service tool for the Bose resellers and distributors from the consumer Electronics, Aviation and Professional divisions. Not only for placing orders but also for service / return activities and visibility of financial information as invoices, status, credit limit and account statement. Made improvements and implemented new functionalities.

Begin 2010 Microsoft Dynamics was selected as the new tool for the Bose Professional division to phase out the legacy CRM tools. I was the leading person in the roll-out of Dynamics in Europe including data migration, connection with SAP and training events on locations.
After a successful launch in Europe, we started with the roll-out in the America's followed by the rest of the world including training events in US, Japan, Australia, India and Dubai.
Over the years more modules are added as Service, Marketing, Knowledge Base and for reporting the connection to Power BI. Data from contact us forms hosted on the Bose professional website are generating lead records.
As part of the carve out project the application moved to a new domain and all the connections to SAP, SharePoint, BI, Outlook, Learning Center, Click Dimension are restored with my support.
Over the years I'm the bridge between the business stakeholders and the external developers and translated the requirements to a technical solution.

Supported the carve out of IT tools after the sales of the Professional division from Bose Corporation to Transom (Bose professional). Specially the SAP Sales module including data and the domain move of Microsoft Dynamics including the connection to several systems.

Joined the team to implement this tool as an extension of the SAP CRM application specially for the sales teams worldwide. Supported the introduction / training sessions in multiple European offices.

Be part of the team who implemented the SARA tool (app) for the European sales and support teams. Supported the technical go-live and training session in the European offices. We added new reporting functionalities not only for Europe but also for US and Australian market.
In 2017 the global tool is phased out and implemented in the SAP Cloud for Customer application with the help of my knowledge of both applications.