Walter Pulvirenti

Corporate Accounts Global Operations Manager

Oversee and optimize global operations for IDEXX’s largest corporate accounts, ensuring alignment with strategic objectives across EMEA, North America, and beyond. Lead cross-functional teams to drive operational excellence, focusing on efficiency, quality, and growth.

Key Responsibilities:

• Leadership & Team Management: Lead and mentor the Global Operations team, aligning goals with business objectives and managing increased demand across regions.
• Strategic Operations: Oversee seamless service delivery for corporate customers, resolve escalations, and drive operational scalability.
• Financial & Data Management: Ensure accurate setup and maintenance of financial accounts, contracts, rebates, and pricing structures.
• Process Optimization: Implement process improvements to enhance efficiency and reduce errors, collaborating with internal teams.
• Stakeholder Collaboration: Partner with Sales, Corporate Account Management, and Commercial Teams to support market expansion and ensure operational readiness.

Skills:

• Proven leadership and team development skills
• Expertise in operational efficiency, global customer service, and process improvement
• Strategic thinker with a focus on scalability and growth

Finance Business Operation - Corporate Accounts Subject Matter Expert.

Coordinated and collaborated with internal departments to deliver the best experience for IDEXX's key customers, including Corporate & Strategic Accounts across EMEA. Managed streamlined information flows, ensured process adherence, and provided mutually beneficial solutions for groups ranging from 15 to over 1,000 clinics.

Key Responsibilities:

• Implemented terms and conditions for key customer contracts and structures in new countries
• Processed rebates, corrected large invoices, and integrated customers into IDEXX's lines of business
• Maintained hierarchical structures, managed contract terms, and ensured invoicing accuracy
• Led process improvements in Finance Shared Services to enhance key customer support
• Collaborated with FP&A, Corporate Account Management, Shared Services, and external partners

Skills:

• Strong coordination, communication, and relationship-building
• Process improvement mindset
• Coaching, presentation, and organizational abilities under pressure

FIBOT - CMF & Corporate Accounts SME
Finance Business Operations Team

Focused on maintaining accurate customer data and financial setups within IDEXX, ensuring financial integrity and seamless transactions across systems.

Key Responsibilities:

• Maintain and update customer information in SAP, ensuring data accuracy across systems.
• Verify all required sign-offs in compliance with company policies.
• Ensure data integrity and accurate billing information.
• Review customer data for month-end revenue uploads and maintain sales territory data.
• Ensure accurate instrument serial number profiles in SAP.
• Support CRM system development, product launches, and acquisitions.
• Run monthly Sarbanes-Oxley control reports and manage quarterly compliance checklists.
• Lead process improvement initiatives, system testing, and training for sales reps and local offices.

Customer Diagnostic Consultant IV

Advanced experience in customer service within technical fields, including veterinary practices and labs, with a focus on hematology troubleshooting. Strong knowledge of IDEXX products, standard operating procedures, and policies.

Key Responsibilities:

• Supported inside and outside sales, handling customer service and supply orders.
• Managed a contact database, ensuring accurate profiles and reordering of supplies.
• Built strong customer relationships, ensuring satisfaction and gathering leads for sales reps.
• Assisted with government bids, tenders, and supply catalogs.
• Focused on supporting all instruments, particularly in hematology, and served as CS Italy Team Lead, managing and mentoring a team of customer support specialists to ensure high-quality service delivery.