Vlad Novytskyi
Amsterdam,NH
Summary
Technical support professional prepared to bring wealth of 5+ years experience and results-driven approach to role. Proven track record of resolving technical issues and enhancing user experiences. Known for strong team collaboration and adaptability, with focus on technical troubleshooting and customer service excellence.
Overview
9
9
years of professional experience
Work History
Technical Support Specialist
Freelance
05.2023 - Current
- Identifying, prioritizing, solving user-reported issues
- Creating recurring reports and highlighting pain points.
Product Growth Analyst/Tier 3 Support
Wix.com Ukraine
04.2020 - 02.2023
- Solved over 10000 users requests
- Established resourceful communication between production team and end users
- Boosted customer retention rates by analyzing user behavior and providing insights for product improvements.
- Analyzed competitor strategies, uncovering valuable insights that informed company direction and growth initiatives.
Customer Care Expert and Mentor
Wix.com Ukraine
02.2018 - 04.2020
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support(Tier 2)
- Developed and maintained positive customer relations
- Managed and trained a team of product support specialists
Retail Sales Consultant
STVOL Firearms Shop
06.2015 - 11.2017
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
Education
MBA - Logistics Management
National Transport University
Kyiv, Ukraine06.2015
BBA - Administrative Management
National Transport University
Kyiv, Ukraine06.2014
Bachelor of Arts - Art History, Criticism, And Conservation
Salvador Dali Academy of Contemporary Arts
Kyiv, Ukraine06.2017
Skills
- Expert Problem Solving
- Data Manipulation (SQL, Excel)
- Technical issues analysis
- Visualization (Tableau, Power BI)
- Account Management(CRM, JIRA)
- Preparation and Exploration(Power Query, A\B Test)
- Mentoring and Managing team
- Google Tag Manager
- Google Analytics
- Google AdSense
- MS Office
- Acquiring new skills
Personal Information
Date of Birth: 02/14/1993
Place of Birth: Kyiv, Ukraine
Languages
English - C2
Ukrainian - Native
Studies and certificates
Kyiv, IELTS Certificate 6.5 , 04/24/2020
"Soft Skills for Customer Care" at WixUniversity, 02/2020
Hobbies
- Sport(Basketball, Gym, Frisbee)
- Music(Concerts, Festivals)
- Cinematography
Timeline
Technical Support Specialist
Freelance
05.2023 - Current
Product Growth Analyst/Tier 3 Support
Wix.com Ukraine
04.2020 - 02.2023
Customer Care Expert and Mentor
Wix.com Ukraine
02.2018 - 04.2020
Retail Sales Consultant
STVOL Firearms Shop
06.2015 - 11.2017
MBA - Logistics Management
National Transport University
BBA - Administrative Management
National Transport University
Bachelor of Arts - Art History, Criticism, And Conservation
Salvador Dali Academy of Contemporary Arts
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