Hi, I’m
Vishal Kashyap
Summary
Salesforce Architect with more than 10 years of experience in delivering CRM solutions to businesses in various sectors like Healthcare, Automobile, Telecom & Hi-Tech. My outlook lies in partnering with the business to deliver solutions which are futuristic and scalable and at the same time help improve the efficiency of the organization in terms of sales forecasting and customer satisfaction. Salesforce Certified B2B-Solution, System & Application architect with 17x certificates.
Overview
12
years of professional experience
1
Certification
Work History
IQVIA Technologies
Engagement Manager - Associate Director
05.2022 - Current
Job overview
- Successful led implementation of 2 major OCE-P - Salesforce CRM ecosystems, driving clients' omnichannel strategy to new heights.
- Successfully worked on RFPs, resulting in securing a multi-million euros project conversion and numerous smaller projects.
- Organized and facilitated Discovery and Design sessions with clients (senior management and key business users) to gather requirements, propose solution designs, and create delivery plans and estimates.
- Engaged with Account team/Sales team for presenting product demos to meet customized client requirements and building roadmap for the product roll-out.
- Engaged with a leading pharmaceutical company to upgrade the CRM ecosystem from legacy tools to IQVIA's Salesforce-based solution. Integrated with OCE Digital (Salesforce Marketing Cloud), Customer Master, Order Management (ERP), and Document Management systems.
- Self-trained in IQVIA's industry-specific solutions on the Salesforce platform, including OCE Personal and OCE Digital.
- Designed scalable solutions on the Salesforce platform for Customer Engagement, Visit Tracking, Order Management, Sales Coaching, and more.
- Utilized technologies such as Salesforce Platform, Salesforce Marketing Cloud, MuleSoft integration (pub-sub, REST API, SOAP), OCE Personal, OCE Digital, and multiple CTI solutions.
- Working on Salesforce infrastructure migration to Alibaba cloud including integrations and eco-system products.
Wolters Kluwer nv
Salesforce Technical Architect
03.2018 - 04.2022
Job overview
- Harmonized system architecture for the roll-out of Salesforce Sales Cloud and Service Cloud across multiple countries.
- Centralized the development and maintenance of 15 different CRM systems (Salesforce and legacy CRMs) into a single, centralized Salesforce CRM template.
- Implemented 10 customer communities and 2 partner communities using Salesforce Community Cloud.
- Successfully implemented a self-service community for customers.
- Enabled partner collaboration and service provision by implementing a Partner Community for Sales and Service, following a B2B2C model.
- Designed a scalable integration pattern to integrate with multiple local ERPs and CTI solutions, ensuring uniformity within the Salesforce template.
- Delivered technical system integration design for a global Salesforce CPQ project, ensuring a smooth Quote-to-Cash process.
- Provided senior management with reports on Proofs-of-Concept, product comparisons, and the business value of new tools.
- Collaborated with multiple scrum teams, both internal and external, consisting of 2-3 teams at any given time, to deliver projects that met business expectations and maintained high-quality standards.
- Transformation and migration of multiple local CRMs and connected systems to the centralized CRM system.
Tesla Motors
Salesforce Developer
04.2016 - 07.2017
Job overview
- Optimized sales process - Implemented Salesforce Console, CTI & Marketing integration with Salesforce.
- Implemented Partner Portal for leasing partners to collaborate with Tesla on Car Leasing opportunities.
- Integrated with an external loan/leasing system to reduce the Sales cycle considerably.
- Implemented Drawloop (document generation tool), which helped order management, financial services, and the delivery team quickly generate relevant documents.
- Automated delivery process using tasks and queues in Salesforce and reporting for the manager to monitor KPIs.
Accenture, the Netherlands
Senior Software Engineer
12.2015 - 04.2016
Job overview
- • Developed reusable Salesforce Sales Cloud template working as per CoE for a big telecom giant for deployment in 3 countries.
- Developed a reusable Lead, Account, Contact, and Opportunity template.
- Integrated with 3 external systems - master data, address validation & connection feasibility check.
- Implemented Conga Composer for branded quote document generation.
Wipro Technologies
Associate Consultant, Salesforce
08.2012 - 10.2015
Job overview
- Implemented a global Salesforce CRM application with harmonized processes for all countries for Philips.
- Developed 5 integrations from Salesforce (with support of IBM ESB) - Customer Data-Hub for Account & Contact data, Eloqua for Marketing, Sofon (CPQ), SAP CRM for quoting solution & SAP ERP for orders.
- Onboarded around 10k+ users by the end of the complete roll-out on a single Salesforce instance.
- Led a team of 5 developers in achieving crucial business functionalities, including account management, lead pipeline management, and sales forecasting.
- Implemented non-standard Salesforce modules for the Deal Support process and Strategic account planning.
Education
Vrije Universiteit AmsterdamAmsterdam, Netherlands
MBA from International Business
04.2026
BMS Institute of TechnologyBengaluru, India
Bachelor of Science from Mechanical Engineering
01.2012
Skills
- Project/Team Management
- CRM Processes Harmonization
- Salesforce Systems
- Sales Cloud
- Service Cloud
- CPQ
- Marketing Automation
- Agile Methodologies
- Business Analysis
- Apex Development
- Lightning Development
- Systems Integration
- C
- Java
- Rest API
- SOAP API
- Salesforce
- Life Sciences Cloud
Certification
- Salesforce Certified B2B Solution Architect, Salesforce, 2022
- Salesforce Certified System Architect, Salesforce, 2020
- Salesforce Certified Identity and Access Management Designer, Salesforce, 2020
- Salesforce Certified Development Lifecycle and Deployment Designer, Salesforce, 2019
- Salesforce Certified Application Architect, Salesforce, 2018
- Salesforce Certified CPQ Specialist, Salesforce, 2018
- Salesforce Certified Integration Architecture Designer, Salesforce, 2018
- Salesforce Certified Sharing and Visibility Designer, Salesforce, 2018
- Salesforce Certified Data Architecture and Management Designer, Salesforce, 2018
- Salesforce Certified Service Cloud Consultant, Salesforce, 2018
- Salesforce Certified Platform Developer II, Salesforce, 2018
- Salesforce Certified Advanced Administrator, Salesforce, 2016
- Salesforce Certified Platform Developer I, Salesforce, 2016
- Salesforce Certified Sales Cloud Consultant, Salesforce, 2016
- Salesforce Certified Platform App Builder, Salesforce, 2015
Timeline
Engagement Manager - Associate Director
IQVIA Technologies
05.2022 - Current
Salesforce Technical Architect
Wolters Kluwer nv
03.2018 - 04.2022
Salesforce Developer
Tesla Motors
04.2016 - 07.2017
Senior Software Engineer
Accenture, the Netherlands
12.2015 - 04.2016
Associate Consultant, Salesforce
Wipro Technologies
08.2012 - 10.2015
Vrije Universiteit Amsterdam
MBA from International Business
BMS Institute of Technology
Bachelor of Science from Mechanical Engineering
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