Violeta Ciobotaru

• Established BridgePoint Management, a company specializing in project management, IT consultancy, and business transformation
• Lead organizational change initiatives, ensuring seamless transitions and alignment with strategic goals
• Optimize application management and IT processes, driving innovation and operational excellence
• Deliver tailored strategies that empower businesses to transform challenges into opportunities
• Act as a trusted advisor, helping clients adapt, innovate, and execute projects to achieve sustainable success
• Manage all aspects of the business, from strategic planning and stakeholder engagement to performance monitoring and growth initiatives

• Lead global IT change management initiatives, ensuring seamless application transitions and compliance with regulatory standards
• Develop & Implement Change Management Strategies: Define and execute IT change policies and procedures to ensure seamless technology transitions.
• Lead Change Advisory Board (CAB): Manage application change requests, assess project impact, and drive successful deployments. Provide guidance, training, and support to foster high performance.
• Chair Change Management Committee: Oversee continuous process and application improvements (CharM, ServiceNow) while promoting a culture of change readiness.
• Project & Deployment Readiness: Ensure successful UAT, deployment, and support handover for enhancement projects.
• Communication & Stakeholder Engagement: Keep business teams informed of planned maintenance, updates, and improvements.
• Subject Matter Expertise: Act as SME for Change and Application Management, ensuring best practices and compliance.
• Vendor & SLA Management: Negotiate SoWs, manage vendor relationships, and align SLAs with IT change objectives.
• KPI Monitoring & Incident Resolution: Track change management effectiveness, escalate SLA breaches, and drive continuous improvements.
• Cross-Functional Collaboration: Work with PMs, SMEs, senior executives, and IT teams to integrate change initiatives into project plans.
• Service Transition & Compliance: Ensure smooth transition of SAP service changes and maintain governance with internal controls.
• Achievements:

85% incident reduction within six months post-Go-Live
95% SLAs compliance in incident resolution
Less than 1% total change requests production import errors

• Designed and deployed digital sales and service channels across multiple plants and customer bases
• Conducted system analyses, process mapping, and UX/UI testing to enhance ERP system efficiency
• Provided training for internal teams, optimizing order management and reducing operational waste
• Achievements: Developed an optimized deliveries process, cutting lead times significantly, and launched the 'MM Academy' for employee development in digital platforms

• Reengineered production processes, reducing unaccounted hours with 90%
• Supported budget creation for production cost centers, optimizing resource allocation
• Acted as SAP Key User for production-related functions, ensuring smooth application use

• Optimized order management and provided cross-departmental support through CRM analyses
• Collaborated with senior management to enhance reporting and strategic decision-making
• Achievements: Increased delivery transparency through improved documentation

• Launched new e-commerce platforms and improved sales performance by 15x through strategic initiatives
• Designed and implemented functional logistics systems and OpenERP solutions

Strategic Reporting & Budgeting

• Delivered monthly sales forecasts and managed annual budgets to align with business goals.

Operations Management

• Oversaw order processing and pricing analysis, enhancing profitability and reducing debt.

Customer & Event Management:

• Strengthened client relationships through service excellence and impactful event coordination.

Achievements:

Maintained operational continuity during crises, ensuring trust and efficiency.

Sales Leadership

• Streamlined hospital auction processes and optimized inventory management.
• Partnered with distributors to ensure product availability and delivery.
• Trained teams on SAP and pharmaceutical systems.

Strategic Marketing

• Conducted market analyses and produced actionable insights.
• Delivered accurate sales and performance reports.
• Maintained strong data partnerships and industry engagement.

Operational Excellence

• Organized professional events and ensured contract compliance.
• Optimized interdepartmental communication and resource management.

Achievements: Recognized as a SAP key user, enhancing operational efficiency.